Job Description

Dispatcher

Serving CREC Schools – East Hartford, CT

First Student is hiring a Dispatcher for our location supporting CREC Schools in East Hartford, CT

At First Student, our Dispatchers are a constant reflection of our commitment to safety, operational excellence, and customer service. In this role, you will oversee daily route operations, support drivers and monitors, and ensure reliable transportation service for students and families throughout the community.

Schedule & Pay

• Monday – Friday - Second Shift: 11:00 AM – 7:30 PM

• (Schedule subject to change based on operational needs)

• Pay Range: $28.00 – $29.00 per hour, based on experience

Why Join First Student?

In addition to a comprehensive benefits package, we proudly offer:

• Medical, dental, and vision coverage

• 401(k) with company match

• Paid holidays and paid vacation

• Employee Assistance Program (EAP)

• Paid training and ongoing professional development

• Tremendous career advancement opportunities due to our strong presence across North America

• Positive and rewarding work environment

Dispatcher Responsibilities

• Oversee all routes and scheduling of buses

• Monitor on-time performance and resolve service issues

• Counsel and coach drivers and monitors

• Handle heavy phone and radio traffic

• Serve as primary communication liaison with CREC representatives

• Address driver concerns and customer service inquiries

• Assist with charter reservations, payroll support, or billing as needed

• Provide solutions to pick-up and drop-off challenges

• Complete special projects and support daily operational supervision

• Maintain a strong focus on safety and compliance

Qualifications & Skills

• 3–5 years of dispatch, transportation, terminal operations, or related experience preferred

• High school diploma or equivalent

• Basic knowledge of radio dispatch equipment

• Strong communication and customer service skills

• Ability to manage multiple priorities under time constraints

• Computer literate and comfortable with scheduling systems

• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason

At First Student, our commitment to safety, dependability, and customer care creates an environment where you can thrive. With more than 120,000 employees across North America, we offer stability, growth, and exceptional training.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf