Job Description

The Dispatcher is responsible for providing an outstanding customer experience while managing the customer’s needs in a timely, effective manner. Each dispatcher is assigned an area zone and is required to prioritize calls by requested times, size of customer, and customer need. You will be directly responsible to ensure work is being done in the most efficient way possible while driving productivity to meet goals set by management.

Reports To

Operations Supervisor

• Answer and assist every ETA call that comes into the dispatch center while keeping our customer experience top notch
• Route and send daily orders into the system to the driver’s route while maintaining communication throughout the day with the driver
• Keep an upbeat and positive attitude throughout the day in the midst of heavy phone volume with drivers
• Work a Saturday rotation as instructed by management
• Enter customer issues into the system for management to review
• Report damage and/or accidents to roll-off operations manager

Qualifications

• Ability to multi-task
• Strong written and verbal communication skills
• Task oriented
• Upbeat and energized to complete tasks with a positive attitude
• Waste industry experience preferred but not required
• General industry knowledge preferred but not required
• Good general computer knowledge and typing skills
• Must work well under pressure
• Fluency in Spanish is a plus