About Houston-Galveston Area Council
The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.
We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.
What will I be doing?
The Tow and Go dispatcher serves as a critical front-line role supporting the Houston-Galveston Area Council’s (H-GAC) Tow and Go program. This position is responsible for the timely dispatch of contracted wrecker companies, accurate incident documentation, and compliance with program guidelines. The Dispatcher directly supports roadway safety, traffic congestion mitigation, and public service delivery in coordination with law enforcement and towing partners.
Specific duties will include:
oReceive and process Tow and Go service requests from law enforcement, citizens, and towing partners.
oProvide great customer service and keep motorists calm and safe until help arrives.
oReceive and process service requests, accurately documenting details into the dispatch system.
oDispatch wrecker companies in accordance with program procedures and guidelines.
oMonitor and track dispatched calls, verifying response and clearance times.
oAccurately document incident details and clearance times in dispatch systems.
oMonitor ETAs and follow up on wreckers with delayed responses.
oEscalate service issues or concerns to your supervisor.
oProvide professional and courteous communication with program partners.
oSupport emergency operations during severe weather or large-scale incidents.
oThis is an in-person position, must be able to work from Houston TranStar.
Key Qualifications
Experience with working in dispatching or a call center setting is preferred
Experience with working in a fast-paced environment
Must have strong customer service skills with the ability to remain calm under pressure
Do you have…
High school or Associate’s Degree
Entry level position
Preferred
1-3 years of experience with dispatching or working in a call center environment
H-GAC is the region-wide voluntary association of local governments in the 13 county Gulf Coast region of Texas. Its service area is 12,500 square miles and contains more than 7 million people. H-GAC's mission is to serve as the instrument of local government cooperation, promoting the region’s orderly development and the safety and welfare of its citizens. H-GAC is the regional organization through which local governments consider issues and cooperate in solving area-wide problems.
