Job Description

The Dispatch / Data Entry position is responsible for maintaining accurate and timely updates to work orders within the Factory Service system. This role ensures labor hours and descriptions are correctly entered, assists with closing tickets, and supports communication between shop technicians, leads, and other departments. Additionally, the position will provide backup coverage for the Dispatch Lead and learn dispatch functions as part of cross-training.

Key Responsibilities

• Enter labor hours and detailed labor descriptions into work orders throughout the day.
• Collaborate with shop technicians and leads to keep work orders current and accurate.
• Assist in closing out completed tickets promptly.
• Coordinate with the Warranty department for parts handling, including sending parts and disposing of excess inventory when necessary.
• Learn and perform dispatch functions to provide backup support for the Dispatch Lead.
• Maintain clear communication with multiple departments and personnel to ensure smooth workflow.

Qualifications & Skills

• Education: High school diploma or equivalent required.
• Experience: Prior experience in data entry, dispatch, or administrative support preferred.
• Technical Skills:
• Basic computer proficiency (Microsoft Office, data entry systems).
• Ability to learn internal software quickly.
• Soft Skills:
• Strong interpersonal skills; able to work effectively with diverse teams.
• Positive attitude and strong work ethic.
• Ability to multitask and prioritize in a fast-paced environment.

Physical & Work Environment Requirements

• Office/shop environment with frequent interaction across departments.
• Ability to sit or stand for extended periods while performing data entry tasks.