Job Description

About The Role:

The Dispatch Support role is critical to ensuring efficient and effective coordination of resources and timely response to customer needs. This position involves providing administrative and logistical support to the dispatch team, ensuring that dispatch operations run smoothly and that customer requests are addressed promptly. The Dispatch Support team member will assist with various tasks, including data entry, scheduling, communication with field personnel, and resolving issues as they arise. The ideal candidate for this position should possess excellent organizational skills, attention to detail, and the ability to work well under pressure in a fast-paced environment.

Key Responsibilities:

• Provide administrative support to the dispatch team, including data entry, filing, and maintaining accurate records of dispatch activities.
• Assist with scheduling and coordinating the assignment of resources to fulfill customer requests.
• Monitor incoming requests and prioritize dispatch activities based on urgency and availability of resources.
• Communicate with field personnel to relay job details, provide updates, and address any issues or concerns.
• Maintain regular communication with customers to provide status updates, confirm appointments, and address any questions or concerns.
• Collaborate with other departments, such as customer service and operations, to ensure smooth coordination of activities and timely resolution of issues.
• Monitor and track the progress of dispatched jobs to ensure timely completion and customer satisfaction.
• Assist with troubleshooting and resolving any issues or conflicts that may arise during the dispatch process.
• Continuously evaluate dispatch processes and identify opportunities for improvement to enhance efficiency and effectiveness.
• Adhere to company policies and procedures, including safety protocols and quality standards, at all times.
• Created PO per Day- sum of total Created PO/ # of work day
• Error Rate -Total Created PO with Error/Total Created PO Processed
• Attendance- Team Member must achieve 95% or better in attendance. Advised absence
• (validated with med cert will be considered sick leave however will count against Team Member's Show rate. LOA such as Bereavement ( immediate Family only), Medical Related concerns will be considered as planned and will not be taken against the Team Member
• Productivity- The total of work the Team Member had regardless if close or not

Skills & Qualifications:

• High school diploma or equivalent; additional education or training in business administration or a related field is preferred.
• Previous experience in a dispatch or customer service role is advantageous.
• Proficiency in computer applications, including MS Office Suite and dispatch software.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Ability to work well under pressure in a fast-paced environment and adapt to changing priorities.
• Demonstrated problem-solving skills and the ability to resolve conflicts and address issues in a timely manner.
• Flexibility to work evenings, weekends, and holidays as needed, depending on operational requirements.
• Commitment to upholding company values and delivering exceptional service to customers.