Lockwood Group

Dispatch Office Co-ordinator

Lockwood Group  •  £28k/yr  •  Ilkeston, GB (Onsite)  •  8 days ago
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Job Description

The Lockwood Group is a successful, forward thinking family owned business that was established in 1965. Today, we employ over 400 people across eight UK locations, delivering industry leading transport, distribution, warehousing, frozen food production, and co-packing solutions.

As part of the Lockwood Group, William West & Sons is looking for an organised, customer-focused and proactive Dispatch Office Coordinator to join our busy Transport team.

This is a fantastic opportunity for someone who thrives in a fast-paced logistics environment and enjoys working with drivers, customers and operational teams to keep transport running efficiently. You'll play a vital role in ensuring our daily transport operation runs smoothly, providing real-time support to drivers, maintaining operational systems and delivering excellent customer service.

No two days are the same, so we're looking for someone who enjoys problem solving, communicating with people and working as part of a supportive team.

Location: Lows Lane, Ilkeston (with flexibility to work from other depots when required)

Hours: Monday to Friday, 2:00pm – 10:00pm (40 hours per week)

Salary: £28,000 per annum

Key responsibilities as Dispatch Office Coordinator:

  • Be the first point of contact for drivers, providing route information, operational updates and support throughout their shift.
  • Coordinate daily dispatch activities to ensure vehicles leave on time with the correct documentation and instructions.
  • Update Transport Management Systems (TMS), warehouse systems and operational platforms accurately and in real time.
  • Monitor vehicle and driver activity, responding to live operational changes and escalating issues where necessary.
  • Liaise closely with warehouse teams and colleagues across all Lockwood depots to coordinate collections and deliveries.
  • Respond to customer enquiries, providing timely updates and resolving issues professionally.
  • Process transport documentation, electronic proof of delivery (ePOD) and other operational paperwork.
  • Build positive working relationships with drivers, customers and colleagues to deliver an excellent service every day.

You'll ideally have experience in transport, logistics, administration or customer service and enjoy working in a busy operational environment.

Skills & Experience:

  • Excellent communication and interpersonal skills.
  • Strong organisational skills with the ability to prioritise competing workloads.
  • Good IT skills, including Microsoft Office, and confidence learning new systems.
  • High attention to detail and accuracy.
  • A proactive approach to problem solving.
  • The ability to remain calm and professional under pressure.
  • Experience using Transport Management Systems (TMS), Warehouse Management Systems (WMS) or similar software would be an advantage, but isn't essential.

What we offer:

  • Company pension
  • 28 days holiday (including bank holidays)
  • Free on-site parking
  • Training and development opportunities
  • Career progression within a growing, family-owned business

Apply today and become part of the Lockwood team.

Lockwood Group

About Lockwood Group

The Lockwood Group is a family run business and currently has over 300 employees across 5 UK sites. The group’s activities include UK haulage and storage, co-pack and frozen food production.

Established in 1965, frozen food business Lockwoods Ltd purchased a number of vehicles to deliver it’s frozen mushy peas. As refrigerated vehicles were a relatively new idea at the time and the peas required chilled deliveries this meant that deliveries were only made during the winter months during the cold weather. This left the delivery vehicles idle during the rest of the year and they were soon put to use delivering goods for a completely new set of customers.

Lockwood Haulage are now one of the UK's leading logistics providers. We have a large diverse fleet to ensure that we have the capability of delivering your goods while fulfilling your promises to your customers, with cost effective, quality, sustainable logistics solutions.

With over 500,000 sq/ft of modern BRC accredited warehousing Lockwood Haulage have the capacity to cater for all of your handling and storage needs, no matter what your business sector, your cargo or its size. Storage options include variable, high-bay racking to accommodate a number of different pallet heights and footprints, block stacking and bespoke solutions are also available. We store a diverse range of products from within the gardening, food, packaging and healthcare sectors amongst others.

Lockwood Contract Packing Solutions are a forward thinking contract packing company offering cost-effective, innovative & timely solutions to your contract packing needs. We pride ourselves on having expertise and flexibility to manage a wide range of products from small sampling jobs to high volume production runs. Our experienced and dedicated team are on hand to support you at every stage of your project.

Industry
Transportation & Logistics
Company Size
51-200 employees
Headquarters
Belper, GB
Year Founded
1965
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