Job Description

Specific Job Functions:

• Answer all incoming calls concerning maintenance and repairs needed on-property and at off-site locations
• Input call details into computer system using Maximo.
• Assign work and message calls to Engineering employees.
• Respond to life safety system and fire alarm panel, locate area of alarm, and dispatch to Engineering staff to take action.
• Perform data entry for timekeeping purposes into an Access database.
• Record all staff call-in slips for the department.
• Maintain dispatch log of activities performed throughout the day.
• Maintain an accurate accounting of time and activities in emergency situations.
• Perform all duties as deemed necessary for the success of the department.

Qualifications:

• At least six months’ administrative experience required.
• A minimum of six months high-end/high-volume customer service experience required.
• Previous experience in a hotel environment preferred.
• Basic knowledge of Access, Word, and Maximo preferred.