WE’RE HIRING A DISPATCH ENGINEER IN SINGAPORE! Excis is a global organization driven by people, performance, and collaboration. We’re looking for a detail-oriented and proactive DISPATCH ENGINEER who will Handled incident resolution and fulfilled service requests, including IMACD (Install, Move, Add, Change, Dispose) requests. Provided hands-and-eyes support for IT infrastructure devices, supported and maintained meeting room IT equipment, and managed printer support. Assisted with both planned and unplanned infrastructure activities, including first-level troubleshooting under the guidance of the concerned team. Escorted third-party vendor engineers and provided support for Windows, basic Mac, and Linux systems following customer-provided SOPs. Join a fast-paced, supportive, and growth-oriented environment where your contribution directly impacts hiring success and business growth. Client presence across 190+ countries 6,000 + global professionals 200+ enterprise clients Job Description: Onsite support service will be responsible for service requests, break & fix and IMACDs processes for: End user support End user support in Digital bars IT Vending machines process support Meeting room and conferencing IT equipment support Print service support. VIP user support where applicable Basic Mac Support Linux Support (SOP Based) Onsite support service will be responsible for Hands & Eyes and Computer room support for: Incident’s resolution Service requests fulfillment IMACD’s (Install, Move, Add, Change, Dispose) request fulfillment. Hands and Eyes support for IT infrastructure devices Meeting room IT equipment support and maintenance. Printer support Planned / Unplanned Infra activities wherever needed including first level trouble shooting under guidance of concern team Escorting of Third-Party vendor engineers Windows, basic Mac support, Linux Support (per the step-by-step SOPs provided by the Customer) Requirements Bachelor’s degree or equivalent in Computer Science or related field. Has 2-3 years of experience Can speak English Must be Local/Citizen Must be willing to work onsite Benefits At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization. You’ll work in a collaborative, hands-on environment that values learning, innovation, and teamwork. What We Offer Continuous learning and skills development opportunities Exposure to enterprise environments, modern IT tools, and cloud technologies A supportive culture that values people, performance, and growth Opportunities to work with global teams
Excis is a trusted global IT services company, delivering agile, multilingual support across 150+ countries. From end-user computing to data centre and network solutions, we provide 24/7 coverage with 4-hour onsite response, anywhere in the world.
With ITIL-aligned service desks and a strong focus on reliability, Excis partners with enterprise and mid-sized businesses to keep operations running smoothly — no matter the challenge, no matter the location.
