Excis Compliance

Dispatch Engineer

Excis Compliance  •  Singapore, SG (Onsite)  •  2 months ago
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Job Description


WE’RE HIRING A DISPATCH ENGINEER IN SINGAPORE!


Excis is a global organization driven by people, performance, and collaboration. We’re looking for a detail-oriented and proactive DISPATCH ENGINEER who will Handled incident resolution and fulfilled service requests, including IMACD (Install, Move, Add, Change, Dispose) requests. Provided hands-and-eyes support for IT infrastructure devices, supported and maintained meeting room IT equipment, and managed printer support. Assisted with both planned and unplanned infrastructure activities, including first-level troubleshooting under the guidance of the concerned team. Escorted third-party vendor engineers and provided support for Windows, basic Mac, and Linux systems following customer-provided SOPs.


Join a fast-paced, supportive, and growth-oriented environment where your contribution directly impacts hiring success and business growth.


  • Client presence across 190+ countries

  • 6,000
    + global professionals

  • 200+ enterprise clients

Job Description:
Onsite support service will be responsible for service requests, break & fix and IMACDs processes for:

  • End user support

  • End user support in Digital bars

  • IT Vending machines process support

  • Meeting room and conferencing IT equipment support

  • Print service support.

  • VIP user support where applicable

  • Basic Mac Support

  • Linux Support (SOP Based)

Onsite support service will be responsible for Hands & Eyes and Computer room support for:

  • Incident’s resolution

  • Service requests fulfillment

  • IMACD’s (Install, Move, Add, Change, Dispose) request fulfillment.

  • Hands and Eyes support for IT infrastructure devices

  • Meeting room IT equipment support and maintenance.

  • Printer support

  • Planned / Unplanned Infra activities wherever needed including first level trouble shooting under
    guidance of concern team

  • Escorting of Third-Party vendor engineers

  • Windows, basic Mac support, Linux Support (per the step-by-step SOPs provided by the
    Customer)


Requirements


  • Bachelor’s degree or equivalent in Computer Science or related field.

  • Has 2-3 years of experience

  • Can speak English

  • Must be Local/Citizen

  • Must be willing to work onsite


Benefits


At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization. You’ll work in a collaborative, hands-on environment that values learning, innovation, and teamwork.

What We Offer

  • Continuous learning and skills development opportunities

  • Exposure to enterprise environments, modern IT tools, and cloud technologies

  • A supportive culture that values people, performance, and growth

  • Opportunities to work with global teams
Excis Compliance

About Excis Compliance

Excis is a trusted global IT services company, delivering agile, multilingual support across 150+ countries. From end-user computing to data centre and network solutions, we provide 24/7 coverage with 4-hour onsite response, anywhere in the world.

With ITIL-aligned service desks and a strong focus on reliability, Excis partners with enterprise and mid-sized businesses to keep operations running smoothly — no matter the challenge, no matter the location.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
2001
Website
excis.com
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