Job Description

General information

Job Title
Dispatch Duty Manager - YYC
Date
Tuesday, April 21, 2026
Entity
Unifi Aviation Canada, Inc.
Posting City
Calgary
Posting State
Alberta
Exempt or Non-Exempt Position
Exempt
Shift
A.M. shift, P.M. shift

Requirements and Description

Essential Functions
* Daily allocation and management of manpower, aircraft movement and loading, baggage movement, towing, and cargo operations.
* Allocate, track, order, ship, receive, sign out equipment and supplies.
* Conduct coaching and follow-up as it relates to equipment usage and task assignments.
* Allocate ground service equipment and communicate with our maintenance shop.
* Monitor aircraft movements to identify potential issues and proactively develop solutions balancing our airline partner’s needs with our equipment, ground time, etc. to mitigate the impacts of off-schedule operations on our guests and our KPIs.
* Allocate ground service equipment and communicate with our maintenance shop.
* Collaborate with our airline partners in their control centre, to ensure the best decisions are being made for safety and performance.

Responsibilities
* Perform minor repairs to tools.
* Responsible for ensuring direction is provided with challenges impacting baggage movement such as, but not limited to; baggage scanning, flight hold decisions, chargeback analysis, BIWIS operations, baggage recall, disputes, and delays.
* Participate in staff briefings with the Airport's team at the start of every shift, outlining any challenges and opportunities.
* Communicate operational performance feedback to the airline's management team and provide solutions to facilitate effective solutions.
* Monitor future flights to look for potential issues and develop solutions and adjustments with special emphasis on delayed inbound and outbound bags with decisions made towards guests, staffing, equipment needs, available ground time, etc.
* Provide operational feedback to the Duty Manager team regarding staffing opportunities.
* Create and update crew planners.
* Provide and fulfill such other duties and responsibilities as required.

Knowledge, Skills & Abilities
* A minimum of 3 years management in airline operation is preferred.
* Experience in ground operations is an asset.
* Experience in inventory control is an asset.
* Recognize and action challenges that may arise promptly and efficiently.
* Proficient in PC based applications, task allocation software, inventory control software, timekeeping systems, , Microsoft Office 365, Teams, Word, Excel and Outlook.
* Ability to work shift work, including weekends, AM/PM.
* Must hold or successfully receive a Restricted Area Pass.
* Must be able to communicate by radio, telephone, etc.
* Ability to influence and communicate effectively at all levels.

Unifi Aviation Canada, Inc As an equal-opportunity employer, we welcome and encourage applications from all qualified individuals. We are committed to creating a diverse, inclusive, and accessible work environment.

“EOE, including disability/vets”