Job Description

Your story.  Our mission.  A perfect match. 

You have a place at OhioGuidestone, the state's leader in behavioral health! OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year.

Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the

highest standards of excellence, integrity and ethics.

• Receive incoming crisis referrals and dispatch mobile response teams - including licensed

therapists and behavioral health specialists—in accordance with MRSS protocols and response

time guidelines.

• Use dispatch software and communication tools (e.g., phone, SMS, secure messaging) to

coordinate field operations efficiently.

• Monitor real-time case activity and provide ongoing support to mobile team members while in the

field.

• Maintain clear, accurate, and timely documentation of dispatch activity in electronic records

systems.

• Coordinate with internal teams and external partners to ensure seamless service delivery and

client safety.

• Adhere to privacy laws and HIPAA regulations while handling sensitive information.
• Participate in shift coverage that may include evenings, weekends, and holidays to ensure

service availability.

• Support quality improvement initiatives and provide feedback on system performance.
• Provide coverage beyond scheduled shift in the event of an emergency.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or

required.

• Demonstrate positive leadership; promote a team-based work environment and a culture of

belonging.

• Present the Agency in the most positive light with all internal and external contacts.

Education & Experience:

• High school diploma or equivalent
• Experience in a dispatch, call center, crisis hotline, or emergency coordination role strongly

preferred

Qualifications:

• Mission driven; strong desire to make an impact
• Familiarity with behavioral health systems, trauma-informed care, and youth crisis services is a

plus.

• Ability to remain calm and make sound decisions under pressure.
• Proficient with technology, including dispatch systems, electronic health records (EHRs), and

Microsoft Office Suite.

• Ability to work both independently and collaboratively within a fast-paced environment.
• Understanding of and sensitivity to diverse cultural backgrounds and needs of youth and families.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients
• Ability to maintain relevant, timely documentation as required.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and

any other required assessments, such as a physical examination and TB test.

We believe that fostering a workforce that reflects diverse backgrounds, experiences, and perspectives strengthens our organization. Embracing diversity not only promotes a culture of respect and belonging, but it also enhances creativity, innovation, and problem-solving, ultimately contributing to our collective success.

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.