Job Description

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).

How you will do it:

• Monthly/weekly Reporting of Service Tickets for local customers.
• Assist Service Manager and Service Team leaders in coordinating Service department tasks
• Create POs to vendors to purchase parts needed for service tickets, and for local stock.
• Work with the Installation Teams on the handing over process for completed projects.
• Collect and analyze data from Service tickets to measure the efficiency and improve the quality of our services.
• Follow up with the customers and collect their feedback.
• Gathering all necessary information for final close-out documents.
• Perform administrative functions including but not limited to answering phones, correspondence with customers, filing, and other duties.

This is a 24-hour call center with scheduled shifts. Hours may vary between 8:00 AM and 10:00 PM, so flexibility is required.

What we look for:

Required

• College Diploma preferred, high school diploma or equivalent required, plus one to two years of related work experience, preferably within a service/sales, or technical work environment.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals.
• Experience and/or basic project accounting or costing principals is desired.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Availability to work any shift is required.
• On-site position.

HIRING SALARY RANGE: $52,000-$65,000 (Salary to be determined by the education, experience, knowledge, skills, and

abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site

at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.