Job Description

About the role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our InfraBuild Reinforcing business.

As our Despatch Coordinator, you will demonstrate a high level of customer service and attention to detail with previous experience in despatch planning, scheduling and prioritisation. You will be responsible for planning despatch to optimise service levels and customer satisfaction, without compromising our well-established safety and quality standards.

Hours for this role are 5am – 1pm, Monday to Friday

What you will be doing:

• Ensuring required fleet matches delivery plan
• Accurate despatching of correct order to customer
• Liaising with sales, warehouse and transport providers to resolve urgent and critical customer requirements
• Managing driver and wait times with an expectation to reduce yard wait time
• Performing load checks and auditing of loads and load restraint
• Ensuring all required paperwork and administration duties are completed in a timely and accurate manner

You will be rewarded with:

• Permanent, full-time hours with job security
• Work/life balance

• Participation in quarterly company Bonus

• Team environment with strong safety culture
• Career progression opportunities

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
• Support when you need it - Confidential counselling and wellbeing support through our Employee Assistance Program (EAP) and Sonder, available to you and your immediate family

What you will bring:

• Demonstrated customer service experience
• Exemplary time management and prioritisation skills
• Experience and or knowledge of the transport industry and understand load compliance
• Customer service and relationship management mindset with a high level of negotiation skills
• Intermediate computer skills and experience with Microsoft Office Suite, JDE/SAP, Sparks, desirable

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build their own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About us

InfraBuild Reinforcing partners with builders, engineers and contractors to deliver smarter reinforcing solutions across Australia’s major projects.

From high-rise buildings to transport infrastructure, we help improve buildability, reduce material use and support lower embodied carbon outcomes through our integrated steel supply chain.

How to apply

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant