Kinetic

Dispatch Controller

Kinetic  •  Mackay, AU (Onsite)  •  4 days ago
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Job Description

Join Kinetic and play a vital role in ensuring seamless daily operations at our depots, contributing to the delivery of high-quality, customer-focused bus services.

About the Role

As a Dispatch Controller, you will be responsible for coordinating bus and driver movements to ensure services run efficiently and on time. You will manage daily scheduling, respond to last-minute changes, and work closely with drivers and depot teams to maintain service excellence. Your ability to stay organised under pressure, problem-solve in real time, and build strong relationships will be key to your success in this role.

Key Responsibilities

  • Coordinate bus and driver movements to meet service and network performance targets
  • Ensure all scheduled work is covered and respond to last-minute changes
  • Monitor and report on depot run-outs, ensuring timely departures
  • Manage driver schedules, leave requests, and compliance with fatigue guidelines
  • Support operational continuity by responding to incidents and service disruptions
  • Act as the first point of contact for drivers, providing guidance and operational support
  • Ensure accurate payroll processing for drivers, including overtime and variations
  • Assist with driver training and route familiarisation

About You

  • Experience coordinating large teams in a fast-paced environment
  • Strong organisational and problem-solving skills with a keen attention to detail
  • Proficiency in Microsoft Office and operational systems
  • Ability to work independently and as part of a team
  • Excellent communication skills, with the ability to provide clear instructions in person and over radio/phone
  • Understanding of safety and compliance requirements in a regulated environment
  • Medium Rigid driver’s licence and relevant authority (or willingness to obtain)

Why Join Kinetic?

  • Be part of a growing organisation committed to enhancing communities
  • Work in a fast-paced, collaborative environment where every day is different
  • Opportunity for career growth and development within the transport industry

Ready to take the next step in your career? Apply now!

Kinetic

About Kinetic

Established over 45 years ago, Kinetic has grown to become the largest bus operator in Australia and New Zealand, and a global, multi-modal transport network with operations that span across the UK, Europe and Singapore.

We began in 1978 with Melbourne’s Skybus – a cost efficient, reliable airport transfer service. Today, we manage a global network of bus and rail services, with a team of 36,000 dedicated people and 11,000 buses seamlessly moving over 100 million passengers every year.

We’re the trusted operator of urban, regional, school and charter bus services across Australia and New Zealand. We operate 40 per cent of buses in Queensland, a third of Melbourne’s bus network, and almost half of bus services in Tasmania. In NZ, we’re proud to partner with councils in Auckland, Christchurch, Wellington and Tauranga.

Our expertise spans continents, operating in five countries across Europe. In the UK, we run the Go Ahead network – alongside joint venture partner Globalvia – which includes the Govia Thameslink rail link, the largest and most complex rail system in the country.

We believe in improving the communities in which we live and operate, and making a positive impact on people’s lives.

We’re removing the diesel buses that emit millions of tons of greenhouse gases every year. We’re putting women up front. And we believe in LGBTQI+ inclusion and the freedom to be your true self.

Governments, airports, businesses, schools and councils count on us every day. You too, can count on Kinetic.

Industry
Transportation & Logistics
Company Size
1,001-5,000 employees
Headquarters
Melbourne, AU
Year Founded
Unknown
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