Job Description

Responsibilities

• Prepare and dispatching of stock to correct outlets
• Ensure systematic processing, labelling and documentation of stock to be dispatched
• Respond to email and telephonic enquiries within agreed service levels.
• Liaising with internal and external stakeholders on any issues relating to dispatch
• Inventory controls to ensure system and physical stock is accounted for.
• Capture and maintain accurate records of all queries.
• Follow up on outstanding cases and provide regular feedback.
• Escalate unresolved issues where necessary.
• Ensure compliance with company policies and procedures.

Qualifications

• Grade 12 (Matric).
• 1–2 years' customer service, administration, or call centre experience.
• Experience within a Distribution Centre, logistics, or retail environment will be advantageous.

Skills

• Computer literacy (Microsoft Office).
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Good attention to detail and organisational skills.
• Ability to work under pressure and manage multiple queries simultaneously.

Behaviours

• Achieving Results – Is ‘results’ driven and achieves success by proactively tackling challenges
• Adhering to Standards – Ensures quality and compliance in the delivery of their work
• Continual Improvement – Actively seeks opportunities to continually improve processes
• Meeting Customer Expectations - Consistently delivers exceptional customer service
• Planning & Organising – Uses a structured approach to effectively manage tasks

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?