Satellite Office

Dispatch Clerk

Satellite Office  •  Taguig, PH (Onsite)  •  1 hour ago
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Job Description

PRIMARY RESPONSIBILITIES & DUTIES

Purpose of the position

The key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. Arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role.

This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management and health & Safety.

Key responsibilities & duties:

  • Answering dispatch enquiries from customers
  • Offer solutions to the customers’ delivery problems
  • Arranging deliveries for customers
  • Dealing with customer enquiries over the phone
  • Offering solutions to customer problems and issues

PERSONAL SKILLS & QUALITIES

  • Have at least 2 years’ experience in a customer service role
  • Be a self-starter and driven to succeed
  • Be totally people focused and customer oriented
  • Have exceptional verbal and written communication skills
  • Have great communication and interpersonal skills
  • Have excellent time management and organisational skills
  • Have the ability to maintain composure under stressful work situations
  • Have exceptional Customer service
  • Work well part of a team
  • Have Intermediate to advance typing skills
  • Must be flexible to work varied schedules, including early mornings and the possibility of UK hours (evening to night shifts Manila time), to support business needs across different time zones
Satellite Office

About Satellite Office

At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency.

We’re not your typical offshoring provider; we’re your strategic growth partner.

With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond.

Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one.

We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one.

Why should you choose us?

✅ Top talent for any roles, tailored to you

Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support.

✅ Fully managed, with expert support

We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork.

✅ Premium office infrastructure

Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration.

✅ Hands-on leadership

With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds.

Ready to see how offshoring can transform your business?

Visit our website or DM us for a free offshoring consultation.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Sydney, AU
Year Founded
2013
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