Merchants Distributors, LLC

Dispatch Clerk

Merchants Distributors, LLC  •  South Carolina (Onsite)  •  14 hours ago
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Job Description

Provide administrative and operational support to the Transportation team to ensure timely and accurate delivery execution. Supports dispatch activities, driver communication, scheduling updates, and documentation while maintaining compliance with company standards and regulatory requirements.

SCHEDULE

Sunday 5:00 AM - 12:30 PM; Wednesday 9:00 PM - 8:30 AM; Thursday 9:00 PM - 8:30 AM; Saturday 4:00 AM - 3:30 PM

Responsibilities

  • Assist in dispatching drivers by preparing and distributing load paperwork and trip instructions, including planning holiday scheduling.
  • Communicate route assignments, changes, and delivery expectations to drivers.
  • Monitor delivery progress and maintain communication with drivers, store locations, and management.
  • Update schedules and make routine adjustments based on leadership direction.
  • Print, assemble, and organize trip documentation after loads are released.
  • Maintain communication with drivers regarding dispatch times, delays, and delivery status.
  • Provide updates to drivers on schedule changes and estimated delivery times.
  • Answer incoming calls and resolve routine inquiries or escalate as needed.
  • Maintain accurate dispatch logs, records, and transportation documentation.
  • Enter driver, trip, and routing data into internal systems.
  • Monitor deliveries and report delays or service issues to leadership.
  • Assist with matching backhauls to routes and communicating stops to drivers.
  • Support updates to trips or backhaul changes as directed.
  • Coordinate with warehouse teams to support timely load execution.
  • Assist with training new employees on dispatch systems and processes, including ongoing support of CAMS, MOBI and Mainframe.
  • Provide general administrative support to the Transportation department.

Qualifications

  • High school diploma or equivalent.
  • Experience in transportation, dispatch, logistics, or administrative support preferred.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Basic to intermediate proficiency in Microsoft Excel and Word.
  • Ability to learn transportation and dispatch systems.
  • Flexibility to work various shifts, including nights, weekends, or holidays as needed.
Merchants Distributors, LLC

About Merchants Distributors, LLC

Merchants Distributors (MDI) is a privately-owned wholesale grocery store distributor headquartered in Hickory, NC. MDI supplies over 600 retail food stores with food and non-food items in NC, SC, GA, TN, VA, AL, WV, OH, FL, PA, MD, and KY.

MDI celebrated its 85th anniversary on September 21, 2016. MDI's 85 year history is an interesting story of sacrifice, growth and success. It began as a small family business in the small town of Hickory, North Carolina, and as one local newspaper described it, "With little more than a bag of peanuts, an apple, and a stick of candy."​ What Lebanese immigrant Moses George and his sons purchased in 1931 for $17,000 has since grown to become a multimillion-dollar wholesale grocery company.

Merchants Distributors is a great American success story but it is a company that has never forgotten its roots. Its success is based on:

- Its values, its facilities, its variety, its Advertising programs, its cost of goods, and its innovations

- The one thing that distinguishes MDI as superior to other distribution companies - leadership. MDI's owners have created a leadership style that supports the organization as one family working together for one common goal and a culture in its people that is impossible to duplicate.

Industry
Wholesale & Distribution
Company Size
501-1,000 employees
Headquarters
Hickory, NC
Year Founded
1931
Website
mdi.com
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