Job Description

At Hard Rock Hotel & Casino Tulsa, we deliver an unforgettable, high-energy experience for our guests—and that starts with a flawless room. As a Housekeeping Dispatcher, you play a critical role in the guest experience by managing the heartbeat of resort operations.

In this fast-paced role, you will answer inbound guest and internal team requests, log them accurately, and deploy the right personnel to get the job done. You will act as the ultimate air traffic controller for our rooms, monitoring live checkouts, verifying room statuses, and generating the computer reports that keep our housekeeping and maintenance teams completely synchronized. If you have sharp organizational skills, great communication, and a passion for hospitality, come help us keep the show running seamlessly.

• Central Communications Hub: Answer guest and employee phone calls promptly, documenting all service requests and routing them to the appropriate department for rapid completion.

• Room Status & Dispatching: Monitor the hotel computer system for guest checkouts, room discrepancies, and updates. Prepare and issue daily room assignments for the housekeeping crew to optimize turnaround times.

• Resort Operations Support: Generate, verify, and distribute daily operational computer reports to leadership and team members.

• Maintenance & Facilities Coordination: Identify property needs and submit detailed work orders to the maintenance team for quick repairs.

• Asset Protection: Document and track all lost-and-found items, ensuring they are safely turned over to security per resort protocol.

• Resort Expertise: Maintain up-to-date, comprehensive knowledge of all resort services, amenities, and hours of operation to answer inquiries accurately.

• Team Collaboration: Perform other job-related duties as assigned to support the property and maintain a seamless guest experience.

• High School Diploma or GED required.

• Minimum of 1 month of experience in a guest service or hospitality environment.

Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNEremains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.