Job Description

As a Dispatcher, you will manage and continuously adjust the daily schedules of our electrical, plumbing, and HVAC technicians. You will play a key role in ensuring work flows efficiently from booking to completion while maintaining strong communication between customers, technicians, and internal teams.

This is a fast-paced, high-accountability role that requires quick thinking, strong prioritization, and the ability to stay calm and effective under pressure

Responsibilities

• Actively manage and adjust technician schedules throughout the day to maximize efficiency, revenue goals, and customer service
• Match technician skills to job types while balancing urgency, geography, and availability
• Communicate constantly with field technicians to support job progress, updates, and real-time changes
• Provide professional and clear customer communication regarding scheduling, updates, and reschedules
• Handle high volumes of incoming changes while maintaining accuracy and urgency
• Coordinate with logistics to ensure materials, permits, manpower, and multi-trade coordination are aligned
• Ensure proper job setup and accurate data entry for reporting and scheduling integrity
• Support outbound scheduling efforts and help ensure the board remains full and productive
• Partner closely with Customer Service Representatives and leadership to prioritize urgent needs
• Identify and correct scheduling or job detail errors quickly and accurately
• Take ownership of follow-up tasks and ensure nothing falls through the cracks by end of day

What Success Looks Like

• The schedule is actively managed, not passively followed
• Technicians are consistently utilized efficiently and productively
• Customers feel informed, supported, and confident in our service
• Changes are handled quickly without confusion or delays
• Communication between office and field is clear, consistent, and proactive
• You remain composed, accurate, and effective during high-volume periods

Qualifications

What We're Looking For

• Strong communication skills with the ability to confidently manage multiple conversations at once
• A calm, solution-focused mindset in a fast-paced, constantly changing environment
• High attention to detail with strong organizational and follow-through skills
• Ability to prioritize quickly and make real-time decisions
• Comfortable working in a performance-driven, high-accountability environment
• Typing speed of 50+ WPM and strong computer navigation skills
• Proficiency in Microsoft Word, Outlook, and CRM systems
• Customer service experience in a professional setting (1+ years preferred)
• Dispatching, scheduling, logistics, or trade industry experience is a plus but not required
• Strong attendance, reliability, and personal accountability
• Open to coaching, feedback, and continuous improvement