About the Role
In this role you will be responsible for producing and maintaining a suite of service reports that support the day-to-day operations of the Dispatch Department. You’ll work closely with internal stakeholders and external partners to ensure data accuracy, cost tracking and delivery performance are consistently monitored and communicated.
Reporting to the Manager, you’ll play a key role in ensuring our delivery processes are efficient, transparent and aligned with Harrods’ standards of excellence.
Key responsibilities include:
Producing reports for senior management and updating end-of-month figures.
Creating presentations showcasing Dispatch deliveries and successes.
Ensuring delivery costs and pricing are accurately maintained in databases and spreadsheets.
Updating departmental figures and sharing insights with relevant stakeholders.
Defining and maintaining standard operating procedures for all reports.
Managing shopfloor recharge queries and updating weekly recharge reports.
Checking invoices, resolving discrepancies with carriers and updating agent pricing.
Supporting with telephone and email queries in a prompt and professional manner.
Running daily, weekly and monthly service reports and managing their filing.
Running and updating proof of delivery reports for all couriers.
Harrods offers a range of company-wide benefits including 33% staff discount, subsidised medical and dental cover, discounted gym membership, and more.
About You
You will be a detail-oriented and proactive individual with a passion for organisation and data accuracy. You’ll thrive in a fast-paced environment and enjoy working collaboratively across teams.
You will:
Have strong communication and interpersonal skills, with the ability to build trusted relationships at all levels.
Be flexible and adaptable to changing demands.
Demonstrate excellent Excel skills and overall PC literacy.
Be confident using PowerPoint and other core software packages.
Take pride in your work and strive to exceed expectations.
Be a team player who values collaboration and trust.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
Permanent
Department:
Knightsbridge Dispatch (Dahrul Alam)
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
