Job Description

• Manage daily case dispatching and assign tasks to engineers.
• Ensure timely updates on engineers ticket statuses and facilitate ticket closures within the ticketing system.
• Provide end-to-end mission control over all reported cases, ensuring proper ticket closure and strict adherence to Service Level Agreements (SLAs).
• Prepare and deliver Standard Business Reports (SBRs); submit CSIF requests when necessary.
• Gather project requirements and updates from delivery stakeholders and maintain the Microsoft Project Plan accordingly.
• Collate completed User Acceptance Test (UAT) and milestone sign-off documents.
• Collect feedback from end-users where applicable and collaborate with company's ADM and Team Leads to identify areas for improvement.
• Attend project meetings, gather requirements, and assist in generating service quotes for requestors.
• Demonstrate strong interpersonal and communication skills, with the ability to work independently or as part of a team.
• Monitor task progress and support stakeholders in meeting project timelines.
• Assist the Team Lead with daily operational support and other assigned tasks as required.
• Maintain a strong focus on SLA compliance and the resolution process.
• Perform other duties and responsibilities as assigned by the Company, which may include reassignment across different sections at the Company's discretion.

To apply, please visit www.gmprecruit.com and search for Job Reference: 
L4537457

To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.