Job Description

Job Summary:

A Dispatcher, or Communications Dispatcher, answers and responds to any emergency or non-emergency calls to aid important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments. Prioritize and organize their schedules.

Duties/Responsibilities:

· Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs

· Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors.

· Using telephones, two-way radios or text messages to contact employees.

· Speaking with supervisors or customers to resolve problems, requests for services or equipment

· Preparing daily work such as schedules

· Preparing work orders for crew or receiving work orders from work crews

· Being in charge of communications within company assigned territories

· Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

· Have some experience with DOT. And able to provide information with truck drivers on current laws.

Requirements

Required Skills/Abilities:

· Excellent organization and communication skills

Education and Experience:

· Strong attention to detail

· Proficient with Microsoft Office – especially Excel

Physical Requirements:

· Must be able to lift 50 lbs., bend, squat, kneel, sit, and/or stand for extended periods of time