Job Description

Job Location: Grand Prairie, TX 75050The Service Dispatcher sits at the center of Houk's residential service operation, managing two of the
most important communication channels the department runs: inbound phone calls and the service
email inbox. Every interaction that comes through either channel needs to be handled accurately,
completely, and professionally, because what happens in this seat directly determines how wellprepared
the technicians are, how clearly homeowners understand what is coming, and how promptly
builders and customers get a response.
This is a high-accountability, detail-oriented role in a fast-moving environment. The phone is the first
priority. Emails cannot fall behind. Tickets must be complete. Vague descriptions and missing
information are not acceptable because they cost the service team time and create poor experiences
for homeowners and builders who expect Houk to get it right. The right person is organized, clear in
their communication, and holds themselves to the same standard on the tenth call of the day as they
did on the first. As Houk continues to expand statewide, job descriptions and responsibilities may
evolve to support our growth and operational needs.

Qualifications• High School diploma or GED required.
• 1 or more years of experience in a dispatch, customer service, call center, or administrative role
that required direct phone and written communication with customers as primary job functions.
• Strong verbal communication with demonstrated ability to control a conversation, gather
information accurately under call volume pressure, and set clear expectations without ambiguity.
• Professional written communication skills with the ability to respond to builder and homeowner
emails clearly, completely, and in a tone that reflects well on Houk.
• High data entry accuracy and the ability to navigate multiple computer systems simultaneously
while actively on a call.
• Ability to prioritize a mixed workload of inbound calls and email requests in a fast-moving
environment without letting either channel fall behind
• Flexibility and willingness to work evening and weekend on-call rotations as needed to support
operational needs.