Job Description

Disease Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Newcastle

What will your day look like:

• Liaison with Insurers, Policyholders and Brokers.
• Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate.
• Obtaining all necessary evidence and relevant documentation.
• Determining appropriate actions for the resolution of the case.
• Preparation of detailed reports, where required, providing advice on policy indemnity, policy response and recommendations.
• Negotiating settlement where appropriate, within agreed authority limits.
• Corresponding with all parties professionally to proactively progress the case to conclusion.
• Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times.
• Maintaining a proper reserve at all times by regular review.
• Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company

Knowledge and Abilities:

• Experience of policy wording including terms and conditions
• Knowledge of insurance and the insurance market
• Knowledge of legal principles, regulations, Acts and the like pertaining to disease claims
• Knowledge if how to value an disease claim
• Knowledge of reserving philosophies
• Knowledge of Civil procedure Rules and the Claims Portal
• Good communications skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Good planning and organisational skills
• Take responsibility for your own workload
• Must be able to demonstrate adaptability and flexibility
• Strong IT Skills

Benefits

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan