Job Description

Join BT as a Disclosure Advisor

Location: Bristol & Milton Keynes

Please note attaining and maintaining security clearance is a requirement of this role.

Why BT?
We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why this role matters

This critical role exists to ensure secure, accurate and timely compliance with lawful requests for assistance and the disclosure of information requested by Law Enforcement Agencies (LEAs), Courts and other persons or organisations entitled under the Investigatory Powers Act 2016 and other statutory legislation.

What you’ll be doing

• Ensuring the secure, accurate and timely compliance with lawful requests for assistance and the disclosure of information requested by Law Enforcement Agencies (LEAs), Courts and other persons or organisations entitled under the Investigatory Powers Act) and other legislation which requires mandatory compliance.
• Extracting data from BT Group business systems following established processes, providing the data for LEAs and other agencies for use in criminal investigations and court proceedings.
• The maintenance of good working relationships with internal teams and dedicated contacts within the police. Acting as the first point of contact on issues relating to the disclosure of data.
• Working closely with peers to ensure the team effectively meet the requirements of role related responsibilities, which includes managing police queries that come into shared mailboxes and queue management.
• Being part of a 24x7 rotation for on call provision for critical disclosure services.
• Ensuring errors are kept to a minimum by striving for 100% accuracy when fulfilling your daily disclosure responsibilities, maintaining meticulous standards of accuracy and that strict agreed processes are always followed, and our SLAs met.
• Peer to peer checks is completed for data gathered, prior to disclosure to ensure accuracy is maintained and provide/receive supporting feedback.
• Occasional attendance at Court on behalf of BT as a witness in relation to disclosed information and providing guidance to the Court/jury to understand the information.
• Demonstrating flexibility to ensure disclosure capability is always fully operational, which includes providing resource, and a willingness for development and cross training.
• Improving knowledge/skills to be able to handle the evolution of the disclosure of telecommunications data.
• Ensuring all processes are followed, documented and maintained, reflecting any changes.

What skills you’ll need

• Ideally some knowledge of BT Group customer relationship management systems.
• Preferably a basic understanding of the Investigatory Powers Act (2016) relating to the acquisition and disclosure of communications data.
• Tenacity, curiosity and attention to detail.
• Excellent and effective communications skills.
• Excellent collaborator and ability to maintain positive working relationships.
• Can work both under direction and independently and has a clear framework of accountability.
• Adaptable learner.

Benefits:

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 22 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

Don’t Meet Every Single Requirement:

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.