Job Description

About Us

We’re a fast-growing, privately held insurance company on a path to becoming a leading U.S. retail platform. We believe every client and customer relationship holds the potential to become something greater—and the same is true for our people. As we grow, we’re redefining how great talent connects with meaningful work, enabling our ambitious strategy while building a culture of high performance, creativity, and partnership. If you’re someone who values consistency, takes ownership of your work, and enjoys contributing to a dependable, high performing operations team, you’ll thrive in this role!

About the Role

We’re looking for a bilingual Disbursement Clerk II who brings strong attention to detail, a solid understanding of premium payment processing, and a commitment to delivering accurate, reliable service in a regulated insurance environment. In this role, you’ll process a variety of premium payments, including checks, credit cards, wire transfers, pre-authorized payments, and group billings, while ensuring transactions are handled accurately and in accordance with established procedures. You’ll also manage returned payment items, including checks and ACH transactions, respond to inbound phone inquiries, and deliver timely, high-quality service to policyholders and business partners.

You’ll work closely with internal teams and, at times, with agents and policyholders to resolve discrepancies, reconcile accounts, obtain required documentation, and support the timely application of premium payments. This role plays a critical part in maintaining trust with policyholders and agents while supporting the smooth operation of our life insurance and annuity business.

What You’ll Do

Process and Apply Premium Payments

• Process multiple forms of premium payments primarily related to renewal policies, including checks, credit cards, wire transfers, pre authorized payments, outgoing EFTs, group billings, etc.
• Process other premium related transactions, including returned checks, returned ACHs, returned EFTs, etc.
• Ensure payments are accurately applied, documented, and completed in accordance with established procedures and timelines

Ensure Accuracy, Compliance & Quality

• Review payment documentation for accuracy and completeness, resolving discrepancies as needed
• Follow all applicable compliance requirements, including federal anti money laundering guidelines and IRS cash reporting standards
• Perform quality control checks to ensure payment processing procedures are effective and consistently followed

Partner with Policyholders and Agents

• Generate and respond to correspondence with agents and policyholders regarding payment updates, declined transactions, and other discrepancies
• Communicate clearly and tactfully—with internal and external customers—to obtain required documentation and support timely resolution

Investigate and Resolve Payment Issues

• Identify, research, and resolve billing discrepancies and payment issues
• Determine appropriate reassignment of charges and update files to ensure accurate records

Support Team Operations

• Provide backup assistance to team members across premium accounting and disbursement functions as needed

What You’ll Bring:

• Bilingual in English and Spanish
• High School education or GED required
• 3-4 years of experience in processing payments

Core Competencies:

• Execution Excellence: Processes high volumes of premium payments accurately and efficiently while meeting strict deadlines
• Attention to Detail: Demonstrates precision in reviewing payment documentation, identifying discrepancies, and maintaining accurate records
• Compliance & Risk Awareness: Consistently follows regulatory, anti money laundering, and internal control requirements
• Customer & Agent Focus: Communicates clearly, professionally, and tactfully with policyholders, agents, and international partners
• Problem Solving: Investigates and resolves billing discrepancies and payment issues with sound judgment
• Prioritization: Effectively manages competing priorities in a deadline driven, compliance focused environment
• Team Collaboration: Works collaboratively with peers and provides backup support to ensure continuity of operations
• Adaptability: Remains flexible and dependable in a fast paced operational setting with evolving business needs

What We Offer

• A collaborative, inclusive environment that values authenticity, accountability, and partnership
• The opportunity to join the company at an exciting stage of growth, where colleagues are empowered to build what’s next
• A variable compensation package with an hourly base range of $22 - $25
• A competitive benefits package including comprehensive medical, dental, and vision coverage; an HSA and 401(k) company match; paid time off; and employer-paid life and disability insurance
• Hybrid work arrangement

At Prosperity, we are committed to equal employment opportunity and encourage people from all backgrounds to apply. We make hiring decisions based on merit and do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or any other protected status.

We strive for a meaningful interview experience for all candidates. If you need an adjustment or accommodation due to a disability or medical condition during the hiring process, please let your recruiter know.