Job Description

EMPRESS SUPPORT SERVICES

DISABILITY SUPPORT WORKER – COMPLEX / FORENSIC SUPPORTS

Expression of Interest

📍 Location: Woodstock / Monakeeba Boulevard, Craigieburn Corridor | 💰 SCHADS Award + Penalties | 🕒 Casual – Structured Ongoing Roster

About the Role

We are seeking reliable and grounded female Disability Support Workers to join a structured support team for a participant transitioning into Supported Independent Living (SIL) at a purpose-built, high-support property in Woodstock.

You will be working within a low-stimulus, structured environment, supporting a participant with psychosocial and behavioural needs, with a strong focus on routine, emotional regulation, and safety.

You will work under the guidance of a Key Worker and leadership team to deliver consistent, high-quality support across 24-hour rotating shifts.

Participant Overview

You will be supporting a participant who presents with:

• •Psychosocial disability with emotional regulation needs
• •History of behaviours of concern (BOC)
• •Justice-involved / forensic background
• •Transitioning into SIL with a focus on stability and routine
• •Preference for a structured, low-stimulation living environment

Participant-Specific Requirement

Due to the participant's individual support needs, presentation, and Behaviour Support Plan (BSP) considerations, this role is suited to female support workers only. This is to ensure:

• •Consistent engagement and rapport
• •Emotional safety and stability
• •Alignment with Behaviour Support strategies

Key Responsibilities

Participant Support

• •Provide daily living support (personal care, meal preparation, household tasks)
• •Follow structured routines and support plans
• •Support emotional regulation and engagement in daily activities
• •Encourage independence while maintaining safety and stability

Behavioural Support

• •Follow Behaviour Support Plan (BSP) strategies as directed
• •Recognise early signs of escalation and respond appropriately
• •Maintain a calm, non-reactive approach at all times
• •Maintain clear and consistent professional boundaries

Structure & Consistency

• •Maintain consistent routines across all shifts
• •Support a predictable and low-stimulus environment
• •Ensure clear and effective shift handovers

Health, Safety & Risk

• •Follow all staff safety and risk management procedures
• •Maintain awareness of environmental risks and participant triggers
• •Support a safe environment for both participant and staff
• •Utilise designated safe areas where required

Documentation & Reporting

• •Complete accurate progress notes and reports via ShiftCare
• •Record observations factually and objectively
• •Report incidents or concerns promptly to senior staff

Team Collaboration

• •Work closely with the Key Worker and management team
• •Follow direction and contribute to a consistent team approach
• •Participate in training, BSP briefings, and reflective practice

Essential Requirements

All of the following must be held or obtained prior to commencement:

• •Certificate III in Disability, Individual Support, or equivalent qualification
• •NDIS Worker Screening Check (with valid number)
• •National Police Check
• •Working With Children Check (WWCC)
• •First Aid Certificate (current)
• •CPR Certificate (current)
• •Manual Handling Certificate
• •Infection Control Training Certificate
• •NDIS Worker Orientation Module Certificate
• •Mental Health First Aid Certificate
• •100 Points of Identification (ID) Check
• •Current Unrestricted Driver’s Licence
• •Comprehensive Car Insurance Certificate
• •Car Registration (current)
• •Completion of Empress’s required online onboarding modules prior to first shift

Highly Desirable

• •Experience in forensic or justice-involved disability settings
• •Understanding of Positive Behaviour Support (PBS)
• •Training in MAPA, CPI, PMAB or similar de-escalation frameworks
• •Experience in SIL or transitional support environments

What We Are Looking For

We are specifically looking for staff who:

• •Have experience supporting participants with complex behavioural or psychosocial needs
• •Are confident working within structured environments
• •Can maintain routine, boundaries, and consistency
• •Remain calm under pressure and respond appropriately to escalation
• •Are reliable, accountable, and team-oriented

Why Join Empress Support Services

At Empress, we focus on delivering high-quality, structured support for participants with complex needs. You will be supported by:

• •Strong leadership and clear direction
• •Ongoing training and development
• •A collaborative team environment
• •Consistent and well-structured support models

Important Note

This role requires maturity, consistency, and professionalism. It is best suited to individuals who are confident working in structured environments and can maintain clear boundaries while delivering safe, high-quality support.

If this sounds like you, we would love to hear from you. Apply now.