Job Description

DISABILITY SUPPORT WORKER – COMPLEX / FORENSIC
SUPPORTS
EMPRESS SUPPORT SERVICES

📍 Location:
Northern Suburbs (Donnybrook / Craigieburn Corridor)
💰 SCHADS
Award (Level based on experience) + penalties
🕒 Employment
Type: Casual (structured ongoing roster)

About the
Role

We are seeking reliable and grounded female
Disability Support Workers to join a structured support team for a participant
transitioning into Supported Independent Living (SIL).

You will be working within a low stimulus,
structured environment, supporting a participant with psychosocial and
behavioural needs, with a strong focus on routine, emotional regulation, and
safety.

You will work under the guidance of a Key
Worker and leadership team to deliver consistent, high-quality support.

Participant
Overview

You will be supporting a participant who
presents with:

• Psychosocial
  disability with emotional regulation needs
• History
  of behaviours of concern (BOC)
• Justice-involved
  / forensic background
• Transitioning
  into SIL with a focus on stability and routine
• Preference
  for a structured, low-stimulation living environment

Participant-Specific
Requirement (IMPORTANT)

Due to the participant’s individual support
needs, presentation, and Behaviour Support Plan considerations, this role is
suited to female support workers only.

This is to ensure:

• Consistent
  engagement and rapport
• Emotional
  safety and stability
• Alignment
  with Behaviour Support strategies

Key
Responsibilities

Participant Support

• Provide
  daily living support (personal care, meal preparation, household tasks)
• Follow
  structured routines and support plans
• Support
  emotional regulation and engagement in daily activities
• Encourage
  independence while maintaining safety and stability

Behavioural Support

• Follow
  Behaviour Support Plan (BSP) strategies as directed
• Recognise
  early signs of escalation and respond appropriately
• Maintain
  a calm, non-reactive approach at all times
• Maintain
  clear and consistent professional boundaries

Structure & Consistency

• Maintain
  consistent routines across all shifts
• Support
  a predictable and low-stimulus environment
• Ensure
  clear and effective shift handovers

Health, Safety & Risk

• Follow
  all staff safety and risk management procedures
• Maintain
  awareness of environmental risks and participant triggers
• Support
  a safe environment for both participant and staff
• Utilise
  designated safe areas where required

Documentation & Reporting

• Complete
  accurate progress notes and reports
• Record
  observations (factual, not analytical)
• Report
  incidents or concerns promptly to senior staff

Team Collaboration

• Work
  closely with the Key Worker and management team
• Follow
  direction and contribute to a consistent team approach
• Participate
  in training and reflective practice

What We Are
Looking For

We are specifically looking for staff who:

• Have
  experience supporting participants with complex behavioural or
  psychosocial needs
• Are
  confident working within structured environments
• Can
  maintain routine, boundaries, and consistency
• Remain
  calm under pressure and respond appropriately to escalation
• Are
  reliable, accountable, and team-oriented

Essential
Requirements

• Certificate
  III in Disability, Individual Support, or equivalent
• NDIS
  Worker Screening Check & Police Check
• First
  Aid & CPR
• Manual
  Handling & Infection Control
• Valid
  driver’s licence
• Mental
  Health First Aid (or willingness to obtain immediately)
• Strong
  communication and documentation skills

Highly
Desirable

• Experience
  in forensic or justice-involved settings
• Understanding
  of Positive Behaviour Support (PBS)
• Training
  in MAPA, CPI, PMAB or similar (de-escalation)
• Experience
  in SIL or transitional support environments

Why Join
Empress Support Services

At Empress, we focus on delivering high-quality,
structured support for participants with complex needs.

You will be supported by:

• Strong
  leadership and clear direction
• Ongoing
  training and development
• A
  collaborative team environment
• Consistent
  and well-structured support models

Important
Note

This role requires maturity, consistency, and
professionalism. It is best suited to individuals who are confident working in
structured environments and can maintain clear boundaries while delivering
safe, high-quality support.

If this sounds like you, we would love to hear
from you.

Apply now.