Job Description

Disability Support Worker – Community Options

Type: Casual

Remuneration: Social, Community, Home Care and Disability Services Industry Award - Level 2

Location: Nunawading & Croydon Community options, multiple sites.

Reports to: Community Options Coordinator

Do you want to make a real difference in the lives of people with disabilities?

Are you looking for a role where you feel valued, supported and encouraged to grow?

Look no further. At cape, you’ll join a warm, purpose-driven team committed to helping people live with dignity, independence and confidence, while giving you the opportunity to develop your skills and do meaningful work every day.

About cape

cape group is a not-for-profit registered NDIS provider supporting people with disability across Melbourne's eastern and northern suburbs. We were formed in April 2025 through the merger of Nadrasca and Brite, bringing together more than 120 years of combined experience. Nepean Centre joined us in June 2026. Monkami Centre joined in July 2026.

That pace is deliberate. We are building an organisation with the scale, capability and ambition to change what disability services look like: better homes, smarter use of technology, stronger pathways, and supports built around each person rather than around programs. Our measure of success is simple. Everyone we support has their best day, every day.

At cape, we work hard to ensure that everyone we support can have their best day, every day.

This means people feel awesome, welcome, connected, excited, and ready to achieve their goals – whatever that means for them.

The role

The Support Worker – Community Options is responsible for providing high quality support to people with disabilities in community-based settings. This includes assisting individuals to achieve their goals, promoting independence, and facilitating community participation. The role involves implementing individual support plans, providing personal care, and supporting skill development and social inclusion.

What you will do

• Uphold and advocate for the rights, dignity, privacy, and safety of people supported, ensuring protection from abuse, neglect, and harm in line with organisational policies and NDIS requirements.
• Provide personalised, respectful daily support, including personal care, health needs, medication administration, communication support, and emotional wellbeing.
• Support individuals to identify, plan, and achieve their personal goals through the development, implementation, and ongoing review of Personal and Weekly Plans.
• Facilitate meaningful activities that promote independence, community participation, valued social roles, and positive relationships.
• Maintain accurate, timely documentation and records, including care plans, evaluations, incident reports, and communication with families and support networks.
• Communicate effectively with participants, families, colleagues, and community stakeholders using appropriate communication methods and tools.
• Assist individuals to raise concerns and complaints, ensuring issues are addressed promptly and escalated when required.
• Contribute positively to a collaborative team environment, demonstrating professionalism, reliability, sound judgement, and proactive problem‑solving.
• Maintain safe, clean environments and comply with all workplace health and safety, emergency, and risk management procedures.
• Participate in mandatory training and professional development to maintain required competencies (e.g. First Aid, CPR, medication, manual handling).

Who we are looking for

Qualifications and Experience

• Minimum Certificate III in Disability or Aged Care
• Experience providing NDIS supports is essential
• Current Level 2 First Aid Certificate
• A current Victorian Drivers Licence is mandatory.
• Well-developed computer skills (Microsoft Office, Internet and Outlook) and experience in using a Client Information Management System
• Auslan sign language (desirable but not essential)

Skills and Attributes

• Commitment to the rights and responsibilities of people with a disability.
• Ability to have empathy for the people cape supports and their support network.
• Personal values are aligned with the organisation’s values.
• A responsible and professional attitude to work and life.
• An understanding of positive behaviour support and person-centred practice
• Initiative and the ability to prioritise work and manage time effectively.
• Strong verbal and written communication skills
• Use of a broad range of communication and negotiation skills.
• Ability to use effective questioning and active listening techniques to gather information.
• Well-developed observation skills ensuring people’s social, emotional and physical health is optimal
• Well-developed problem solving and conflict resolution skills and an ability to be creative, flexible and motivated.
• Ability to educate and empower people to make choices and decisions.
• Ability to work both as a part of team and individually with minimal supervision.
• Commitment to develop self and others.
• A focus on service improvement and attainment of high-quality standards
• Ability to embrace change.

Why Join Us?

Our vibrant culture and collaborative team environment truly set us apart. You'll join a warm, inclusive, and enthusiastic team united by a shared passion for enriching the lives of people with disabilities.

Be the difference in someone’s everyday. Lead with heart, empower with purpose, and help create a life of dignity, independence, and joy for people with disability.

What we can offer you:

• A great working environment as part of a passionate and dedicated team.
• Attractive salary including salary packaging associated with not-for-profits.
• Training and professional development.
• Access to an employee assistance program
• The opportunity to use your skills to make a real difference in people’s lives.

All applicants must hold a current NDIS Worker Screening Clearance and obtain a Working with Children Check prior to employment.

All relevant staff must provide evidence of unrestricted Australian residential and working visa.

How to Apply:

We are inclusive in our thinking and are open to candidates who may not meet all criteria, but believe they are the right fit for the position.

If you are interested in becoming an active and valued member of a dedicated and passionate team, please apply today by clicking on the Apply button.

Shortlisting and interviews will commence soon.

We welcome applications from all diverse backgrounds including individuals with disability, those that identify as Aboriginal and Torres Strait Islanders, LGBTQIA+, or from culturally and linguistically diverse backgrounds.

We look forward to hearing from you!