Job Description

Disability Support Worker – Community Options

Part-Time and Casual | Victorian Disability Services (NGO) Agreement 2019 - Level 2

Do you want to make a real difference to the lives of people with disabilities?

Is it important to you to work for an organization that values you and offers opportunities for growth and development?

Then look no further!

About cape

cape group (cape) is a not-for-profit company limited by guarantee providing services to people with a disability and is a Registered NDIS Provider.

Nadrasca joined with Brite in April 2025 to form cape group, a newly formed brand resulting from the merger of the two NDIS registered providers with a combined 120 years in operation across the eastern and northern suburbs.

Together, we provide a range of services for people with disability, including home and living supports, social and community participation activities, youth employment assistance, supported
employment, and NDIS support coordination.

At cape, we work hard to ensure that everyone we support can have their best day, every day.

This means people feel awesome, welcome, connected, excited, and ready to achieve their goals – whatever that means for them.

The Position

The Support Worker – Community Options is responsible for providing high quality support to people with disabilities in community-based settings. This includes assisting individuals to achieve their goals, promoting independence, and facilitating community participation. The role involves
implementing individual support plans, providing personal care, and supporting skill development and social inclusion.

Key Responsibilities

• Uphold and advocate for the rights, dignity, privacy, and safety of people supported,
  ensuring protection from abuse, neglect, and harm in line with organisational policies and NDIS requirements.
• Provide personalised, respectful daily support, including personal care, health needs,
  medication administration, communication support, and emotional wellbeing.
• Support individuals to identify, plan, and achieve their personal goals through the
  development, implementation, and ongoing review of Personal and Weekly Plans.
• Facilitate meaningful activities that promote independence, community participation,
  valued social roles, and positive relationships.
• Maintain accurate, timely documentation and records, including care plans, evaluations,
  incident reports, and communication with families and support networks.
• Communicate effectively with participants, families, colleagues, and community stakeholders
  using appropriate communication methods and tools.
• Assist individuals to raise concerns and complaints, ensuring issues are addressed
  promptly and escalated when required.
• Contribute positively to a collaborative team environment, demonstrating professionalism,
  reliability, sound judgement, and proactive problem‑solving.
• Maintain safe, clean environments and comply with all workplace health and safety,
  emergency, and risk management procedures.
• Participate in mandatory training and professional development to maintain required
  competencies (e.g. First Aid, CPR, medication, manual handling).

Qualifications and Experience

• Minimum Certificate III in Disability or Aged Care
• Experience providing NDIS supports is essential
• Current Level 2 First Aid Certificate
• A current Victorian Drivers Licence is mandatory.
• Well-developed computer skills (Microsoft Office, Internet and Outlook) and experience in using a Client Information Management System
• Auslan sign language (desirable but not essential)

Skills and Attributes

• Commitment to the rights and responsibilities of people with a disability.
• Ability to have empathy for the people cape supports and their support network.
• Personal values are aligned with the organisation’s values.
• A responsible and professional attitude to work and life.
• An understanding of positive behaviour support and person-centred practice
• Initiative and the ability to prioritise work and manage time effectively.
• Strong verbal and written communication skills
• Use of a broad range of communication and negotiation skills.
• Ability to use effective questioning and active listening techniques to gather information.
• Well-developed observation skills ensuring people’s social, emotional and physical health is optimal
• Well-developed problem solving and conflict resolution skills and an ability to be creative, flexible and motivated.
• Ability to educate and empower people to make choices and decisions.
• Ability to work both as a part of team and individually with minimal supervision.
• Commitment to develop self and others.
• A focus on service improvement and attainment of high-quality standards
• Ability to embrace change.

Why Join Us?

Our vibrant culture and collaborative team environment truly set us apart. You'll join a warm, inclusive, and enthusiastic team united by a shared passion for enriching the lives of people with
disabilities.

Be the difference in someone’s everyday lead with heart, empower with purpose, and help create a life of dignity, independence, and joy for people with disability.

What we can offer you:

• A great working environment as part of a passionate and dedicated team.
• Attractive salary including salary packaging associated with not-for-profits.
• Training and professional development.
• The opportunity to use your skills to make a real difference in people’s lives.

All applicants must hold a current NDIS Worker Screening Clearance and obtain a Working with Children Check prior to employment.

All relevant staff must provide evidence of unrestricted Australian residential and working visa.

How to Apply:

We are inclusive in our thinking and are open to candidates who may not meet all criteria, but believe they are the right fit for the position.

If you are interested in becoming an active and valued member of a dedicated and passionate team, please apply today by clicking on the Apply button.

Shortlisting and interviews will commence soon.

We welcome applications from all diverse
backgrounds including individuals with disability, those that identify as Aboriginal and Torres Strait Islanders, LGBTQIA+, or from culturally and linguistically diverse backgrounds.

We look forward to hearing from you!