Job Description

• Supportive leadership, reflective supervision and professional development
• Work From home - Can be based from anywhere within Australia
• Generous Employee Benefits- Access to salary packaging, Fitness Passport + More!

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life.

If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

Role: Disability Support Leader – National After Hours Service

Employment Type: Permanent Part Time (x3)

Location: Completely flexible, as this is a work from home opportunity!

Pay Rate: From $44.58 per hour + penalties (SCHADS level 4)

Disability Support Leader National After Hours Service.docx

In these newly created roles within our National After Hours Service, you will provide leadership specialist advice and practical guidance outside of standard business hours to Life Without Barriers employees and clients supported through our disability and mental health services

You will partner with clients, employees, government agencies and other stakeholders to respond to emergent issues that cannot wait until the next business day. You will provide clear direction and guidance that is informed by client plans, assessments and established practice frameworks to ensure safety wellbeing and person centred support

The rosters for each position are listed below - Please note, alterations to the allocation of day of work/shifts are unable to be accommodated.

Key Responsibilities:

• Partner with Life Without Barriers clients and employees, government agencies, and stakeholders to address emergent issues using a person-centred approach while meeting legislative and care standards.
• Provide direction and advice informed by client plans and assessments to support the safety and wellbeing of clients and staff.
• Respond to after-hours enquiries professionally and efficiently, applying key practice models including Active Support and the Behaviour Support Framework.
• Apply organisational policies, procedures, and legislative requirements when managing emergent and critical after-hours matters.
• Maintain accurate records, including call logs, incident reports, assessments, plans, and file notes within relevant databases.
• Model positive communication, conflict resolution, and appropriate behaviour when supporting staff and clients.
• Oversee a team of rostering officers
• Coordinate adjustments to client support schedules and routines in line with approved funding, including management of urgent shift coverage needs.

Skills & Experience

• Diploma in relevant Social & Community Services qualification or relevant demonstrated experience.
• Demonstrated experience of working in a leadership/management role in a human services organisation (ideally those supporting people with disability).
• Working knowledge of relevant legislative and regulatory environment for areas of business responsibility.
• Ability to provide clear and concise guidance and advice to customer queries, drawing upon established policies, procedures and other resources.
• Strong written and computer skills for the creation of plans, programs, reports, correspondence, and other documents.
• Established problem-solving and conflict management skills.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.

How to Apply

Include your resume and covering letter (Including your nomination of preferred position) in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact Kristy Crowe via recruitment@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Sunday 31st May 2026

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.