Job Description

About Strive

Founded in 1996, Strive Together WA Inc is a not-for-profit, for-purpose NDIS provider supporting people with disability, their families and carers across the Perth metropolitan region. We deliver person-centred services including Supported Independent Living, farm-stay respite and individualised supports that promote independence, connection and wellbeing.

Strive also operates Landsdale Farm in Darch, a unique integrated community space that reflects our values of inclusion, learning and connection.

About the opportunity

We are seeking an experienced and values-led Disability Services Supervisor to coordinate a portfolio of disability services and support the delivery of safe, compliant and person-centred supports. Reporting to the General Manager, Services this role provides day-to-day operational supervision across allocated services, including service planning, workforce coordination, participant safeguarding, stakeholder engagement and service-level compliance.

This is a hands-on operational leadership role suited to an experienced disability services professional who is confident supervising support workers, managing competing service priorities, identifying operational risks, and supporting continuous improvement as part of a team of supervisors.

Key responsibilities

• Supervise support workers, provide operational guidance, and coordinate day-to-day service delivery across allocated disability services.
• Prepare, monitor and maintain rosters in accordance with Award requirements, participant funding and budget parameters.
• Monitor service quality and consistency against participant goals, support plans, behaviour support plans, healthcare plans, medication requirements and risk assessments.
• Monitor portfolio compliance with NDIS Practice Standards, organisational policies and safeguarding requirements.
• Support incident review, complaints & feedback, and continuous improvement processes.
• Monitor restrictive practices, maintain required records, and escalate risks or non-compliance.
• Liaise with Behaviour Support Practitioners regarding implementation, authorisations, reporting and practice requirements.
• Monitor staff performance, conduct and capability, and identify coaching or training needs.
• Identify operational, WHS, safeguarding and workforce risks, and implement approved controls.
• Monitor service expenditure, labour ratios, overtime, agency use and portfolio budget variances.
• Participate in the on-call roster.

About you

You are an experienced disability services professional with strong operational judgment, sound communication skills and a commitment to person-centred supports. You are confident leading support workers, managing service pressures, maintaining required documentation and balancing participant outcomes with compliance, workforce and financial considerations.

You bring a practical, solutions-focused approach and can work effectively with participants, families, support workers, behaviour support practitioners and internal stakeholders.

Selection Criteria

• Certificate III in Individual Support or equivalent/higher qualification.
• At least two years’ experience in the disability services sector in a similar supervisory role.
• Demonstrated experience supporting NDIS participants to achieve their goals and live meaningful lives.
• Strong working knowledge of person-centred practice, the NDIS Practice Standards, NDIS Code of Conduct and participant safeguarding.
• Working knowledge of restrictive practices, including appropriate implementation, documentation and escalation requirements.
• Experience supporting incident review, complaints management, behaviour support implementation or restrictive practice reporting.
• Ability to supervise staff, monitor service quality and identify operational risks.
• Strong written and verbal communication skills.
• Proficiency using CRM system and Microsoft Office 365 applications.
• NDIS Worker Screening Check.
• Working with Children Check.
• Current WA driver’s licence and access to a reliable, roadworthy vehicle.
• Ability to participate in on-call roster.

Why join Strive?

• Purpose-led work with a respected local not-for-profit NDIS provider.
• A meaningful frontline leadership role with direct impact on participant outcomes.
• Salary packaging up to $18,550 per annum to maximise your take home pay.

Ready to apply?

If you are an experienced disability services professional looking to step into a key operational role, we would welcome your application. Strive reserves the right to commence the selection process prior to the application closing date or close the advertisement early upon receiving sufficient applications.

For further information, please contact hr@strive.org.au or call 08 9206 3400.