Job Description

Commercial Leadership

• Own and manage a significant portfolio of existing customers, ensuring revenue growth, retention, and profitability.

• Develop and execute sales strategies to achieve annual revenue and gross profit targets.

• Drive cross-selling and upselling opportunities across the full DP World Logistics service portfolio.

• Build and maintain a healthy pipeline of opportunities through proactive business development activities.

• Lead strategic customer engagement and contract negotiations for key accounts.

Business Development

• Identify and secure new business opportunities across target industry sectors.

• Develop relationships with decision-makers, procurement teams, and senior stakeholders within customer organisations.

• Leverage market intelligence to identify emerging opportunities and competitive threats.

• Collaborate with Solutions Design, Operations, Freight Forwarding, and Contract Logistics teams to develop compelling customer solutions.

Customer Relationship Management

• Establish trusted advisor relationships with existing and prospective customers.

• Lead executive-level customer reviews and business development discussions.

• Ensure high levels of customer satisfaction and retention through proactive account management.

• Resolve complex commercial issues and escalations where required.

Commercial Governance

• Ensure accurate forecasting and pipeline management through CRM tools.

• Maintain visibility of sales performance, opportunities, and market developments.

• Ensure compliance with company commercial policies, pricing governance, and approval processes.

• Support tender submissions, RFQs, and contract negotiations.

Leadership & Collaboration

• Work closely with operational and functional teams to ensure successful implementation and delivery of customer solutions.

• Mentor and support members of the sales organisation where required.

Promote a culture of customer focus, accountability, and commercial excellence.

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.