Job Description

You are an experienced senior executive who brings credibility, sound judgement and operational leadership to one of NSW’s most visible and high‑impact public service portfolios.

You have the opportunity to lead NSW’s E-Toll operations through complex reform—balancing compliance, customer outcomes and large scale operational excellence across a critical public service portfolio.

In this role, you'll

Join NSW Motorways that was created as a key recommendation of the 2024 Independent Toll Review. By prioritising the needs of motorists, NSW Motorways is dedicated to delivering a safer, fairer and more integrated transport system. It is also responsible for the oversight, management and strategic coordination of the NSW tolled motorway network.

Reporting to the Chief Executive Officer, you will lead the end-to-end E-Toll retail business and State’s toll compliance activities, with full accountability for day-to-day operations including toll collection, compliance, customer support and toll debt recovery, ensuring safe, reliable and financially disciplined service delivery at scale.

Drive and embed significant operational reform while maintaining business continuity, modernising systems, processes and workforce capability in a complex, regulated and highly visible environment.

Run E-Toll as a competitive business within government—balancing commercial performance, revenue integrity and cost discipline with fairness, compliance and customer outcomes expected of a public sector service.

Lead investment planning, budgeting and financial forecasting in partnership with Finance to ensure strong financial governance and operational sustainability.

Lead and develop a large, predominantly frontline workforce, setting clear operational direction, lifting performance and capability, and embedding a strong culture of accountability, integrity and continuous improvement.

Partner closely with senior executives, central agencies, regulators and commercial stakeholders to manage risk, influence policy and deliver outcomes aligned to NSW Motorways and broader government priorities.

This is a full-time Ongoing (Perm) Transport Senior Service Executive TSSE1B level role, offering an attractive remuneration package.

For more information on this position and business unit, please view the and information pack

About you

• Senior executive with experience leading large operational or compliance led services in complex, regulated environments.
• Proven capability managing sizeable, multi layered teams with a strong development and performance focus.
• Proven ability to run complex day to day operations while simultaneously delivering transformation and reform.
• Track record of delivering reform, driving process improvement and lifting operational maturity at scale.
• Strong commercial and financial acumen, with experience overseeing revenue, recovery or customer facing operations.
• Strong senior stakeholder relationships skills, able to influence across government, industry and regulatory interfaces.
• Highly credible leader with the judgement to balance risk, revenue, fairness and reputation in a public sector context.
• Values driven leader aligned to NSW public sector ethics, accountability and customer centric service delivery.

Who we are

NSW Motorways is responsible for delivering safe and reliable toll roads and toll road services for the people of NSW. Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close at 11:59 PM on Sunday 22nd February 2026.

For more information about this role, please contact FABRICE.NOEL@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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