The Director, Student Services is responsible for creating and supporting a high-quality student life experience for all students at St. Luke's College of Health Sciences. Creates, implements, and facilitates opportunities for co-curricular learning and student leadership development. Promotes proactive retention activities and student engagement. Functions as a student advocate by responding directly to student needs and issues affecting student well-being.
JOB DUTIES AND RESPONSIBILITIES:
Establishes the direction, goals, implementation strategies, and policies of the Office of Student Services.
Develops and markets student initiatives and programming that will promote high-quality student life experiences and holistic well-being.
Develops and implements a Learning Resource Center to provide academic support to students in addition to support offered by faulty.
Manages Complio ensuring that all students’ required documents are received and completed per policies (i.e. health assessment forms, child abuse clearance, fingerprinting, etc.).
Develops and implements programs to address students’ requests for learning and/or other forms of accommodation.
In Coordination with the Title IX Coordinator, addresses issues, events, and concerns related to prohibited conduct and/or Title IX policies and procedures.
Stays abreast of campus services, programs, resources, and other opportunities to aid in the retention of all students.
Directs students to resources, policies, and procedures to address personal or academic concerns.
Works with faculty, staff, and administration to address and respond to student concerns and needs.
Designs and coordinates a college-wide tutoring program.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to 6 hours a day. Standing up to 4 hours a day. Walking up to 4 hours a day. Continually use of fingers and hands to manipulate objects. Lift and carry objects up to 15 lbs. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation and high/low frequencies. Must be able to see as it relates to general, near, far, color, peripheral and depth perception.
EDUCATION:
Master’s Degree in related field preferred. Bachelor’s degree in related field required.
TRAINING AND EXPERIENCE:
Minimum of five years in higher education student Services position. Hands-on experience with a student information system (e.g., Jenzabar, SONIS, Banner, Salesforce) strongly preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley’s first and only four-year medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and over 50 fully accredited graduate medical educational programs with more than 500 residents and fellows. In 2022, St. Luke’s, a member of the Children’s Hospital Association, opened the Lehigh Valley’s first and only free-standing facility dedicated entirely to kids. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
