Job Description

Primary City/State:

Phoenix, Arizona

Department Name:

Shared Pharmacy Svcs Resources

Work Shift:

Day

Job Category:

Pharmacy

Pharmacy careers are better at Banner Health. We are committed to developing the careers of our team members. We care about you, your career today and your future. If you’re looking to leverage your abilities – apply today.

As the Director of Pharmacy for Banner's Hub Specialty and Home Delivery Pharmacy, you will oversee daily operations of a high-paced outpatient and mail order pharmacy environment, ensuring exceptional service levels and operational efficiency across both specialty and home delivery pharmacy functions. You will be responsible for maintaining dual specialty pharmacy accreditations and collaborating to update and implement policies and procedures to meet evolving regulatory standards. A key focus of this role is building and managing strong relationships with providers, clinics, and multiple stakeholders across Banner Health to support safe and effective medication use for our patients.

As a leader of leaders, you will provide strategic direction and oversight to multiple Associate Managers and a Director of Pharmacy Technicians, empowering your leadership team to drive performance and accountability across the organization. You will recruit, hire, and retain qualified pharmacy leaders and staff while fostering a cohesive, high-performing team culture aligned with Banner's values. You will ensure appropriate staffing models, schedules, and workforce planning to meet service demands, while continuously promoting a healthy workplace culture, improving productivity, and streamlining operational processes. You will be accountable for meeting established pharmacy budgets and driving cost-effective operations. This is a Monday through Friday salaried position.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives. Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices.

POSITION SUMMARY

This position is responsible for leading and overseeing operational activities of Specialty, Home Delivery and Central Fill Pharmacy Services. Ensures the functions of the department are consistent with all applicable accreditation standards, federal laws and regulations, and state laws and regulations for all states in which the pharmacy maintains licensure. Develops, implements, maintains and ensures compliance with approved policies and procedures. Plans, directs, monitors, and evaluates the provision of central fill and dispensing services. Collaborates with specialty and retail pharmacy leadership to optimize pharmacy operations. Assures adequate departmental staffing according to workload while maintaining expected productivity levels. Participates in developing system standards of work performance, orientation and training programs. Must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients being served.

CORE FUNCTIONS

1. Pharmacist-in-charge for the central pharmacy location. Oversees all operational elements of the pharmacy in collaboration with system and service-line leadership. Serves as Senior Clinical Staff Person for pharmacy.
2. Maintains compliance with departmental and organizational policies and procedures, all applicable Federal and State laws (multiple states), and accreditation standards through development, management, and operationalizing of policies, procedures, standard operating procedures, staff training, and audit. Leads and oversees quality assurance and improvement efforts within the pharmacy, including acting as Chair of the Quality Council. Identifies areas of opportunity and engages staff and other resources to optimize pharmacy performance.
3. Ensures optimal financial performance through effective staffing and inventory management, efficient operations, pharmacy-based revenue cycle functions, and managing to budget. Manages relationships with retail pharmacy service line to optimize central fill services across the enterprise.
4. Promotes patient, customer, and consumer relations efforts to deliver an excellent experience for a broad array of pharmacy customers.
5. Develops a highly-engaged pharmacy staff through effective recruiting and hiring, onboarding, professional development activities, staff communication, and other talent management activities. Schedules and supervises staff and participates in such personnel actions as hiring, promotion, transfer, discharge, disciplinary action and performance evaluation. Maintains proficiency in pharmacy technician and pharmacist workflows and job responsibilities.
6. Participates in the planning, development, implementation, maintenance, and evaluation of the pharmacy information systems. These activities may include oversight of database building, data collection and cataloguing of gathered information, and documentation of the process. Maintains an up to date understanding of the process involved in these activities. Maintains working relationship with vended information systems and coordinated with internal information technology team members to ensure optimal system performance. Develops and maintains robust business continuity plan to ensure that patient care and the provision of drug product is not disrupted in the event of system failure or natural disaster.
7. Provides leadership and direction to the direct reports and pharmacy staff, and collaborates as needed with prescribers and community stakeholders as needed to meet pharmacy goals and resolve patient-related issues. Assists with the development of goals, objectives, and programs for the pharmacy department consistent with those of the organization’s overall strategic plan. Participates in the cross-departmental teams to develop and execute pharmacy strategic plan, business development initiatives, and other programs, initiatives, or tasks as assigned.
8. Oversees all aspects of medication use, including (1) selection, procurement and storage, (2) dispensing, (3) monitoring of all medications utilized. Internal customers may include Patients, Nurses, Licensed Independent Practitioners, Nursing Directors, Department Directors, Administrators and other health care team members for the purpose of integrating services, improving patient care and ensuring effective communication systems. External customers may include local, state, and national pharmacy organizations, Joint Commission, URAC, state Board of Pharmacy, colleagues and peers, educational institutions and pharmaceutical representatives.

MINIMUM QUALIFICATIONS

Requires a degree in Pharmacy from an accredited College of Pharmacy. Requires current and unrestricted pharmacy licensure in the state of practice within 90 days of hire. Licensure in additional states may be required.

Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.

Five years’ of experience in a retail, specialty, or mail order pharmacy or similar setting required. Previous supervisory experience required.

Must possess good organizational, problem solving and computer skills. Must possess good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts. Must be able to use reference tools to evaluate patient care and answer questions posed by customers. Must have knowledge of computer software, particularly medication management information system software, Microsoft applications and automated dispensing system.

PREFERRED QUALIFICATIONS

Post-graduate degree in business or health administration preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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