Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Specialist SalesYour role: The Director, SME Specialist Sales is dedicated to NE division and drives commercial success and market penetration of our products and solutions in Sweden, Denmark, Norway, Finland and the Baltics. This role sits at the intersection of BD, Account Management, and customer engagement, ensuring that our solutions meet local market needs while aligning with global and regional business objectives. This role will have a dotted line reporting into VP, Customers Solutions Centre in the NE to ensure customer centricity and combining products into holistic customer propositions.

As a Director, Specialist Sales you are a sales-driven professional with a deep understanding of local market dynamics, customer needs, and SME product positioning. You will work closely with Account Management and Business Development teams, SME regional product managers, Customer Solutions Centre, and key market stakeholders to develop and execute go-to-market strategies, drive volume and revenue growth, and ensure customer satisfaction.

Things you do:

Develop and execute our Small Business product strategy for Sweden and Nordics & Baltics in cooperation with country management, account teams and product teams

Connect the worlds: make sure our market strategy is aligned with Mastercard’s global and Europe strategy and ensure the market gets the central support required. Work with peers in adjacent functions to “connect the dots” to vividly sketch out a compelling vision of a world beyond cash

Lead strategic projects and be a pioneer in the field of product development, product differentiation and innovation

Work with your team and the account teams to build exciting customer pitches including defining the value proposition, business case and overall storyline

Develop understanding of end-to-end product lifecycle, actively work to improve user experience and processes

Prepare launches and monitors product performance, adoption, and operational health

Support and participate in post-launch reviews and ensures feedback is reincorporated into enhancements

Own and manage product documentation ensuring it is clear and easily consumable by product, cross-functional and engineering teams

Be the ambassador of your products in Sweden and Nordics & Baltics: educate and inspire the team and market about the value or of our SME solutions suite

Plan and track our product performance and how we perform against targets

Stay curious: watch the market, watch trends and bring new ideas to the table on how we can differentiate, grow and innovate our product universe

Things we expect:

Interest and passion for payments, banking, financial services, e-commerce and all things digital.

Good understanding on how to manage a small business and tools available to support key activities, especially financial related concepts and flows like: cash flow management, accounting systems, B2B payments.

Experience in Strategy / Management Consulting is desired, but not necessary’

Ingenuity, curiosity, agility, creativity and a real team player attitude

Willingness to learn, develop and get involved and roll up your sleeves

Business acumen with the ability to create and communicate solutions that meet real customer needs – excellent command of the relevant business tools such xls. and ppt.

Strategic thinking and outstanding communication skills on all levels

Fluent English and Swedish/Danish, more languages are optional

Ability to effectively work and build relationships in multicultural matrix organization

A good sense of humor paired with strong work ethic and ambition to “make a difference”

And yes, MBA or Master or Bachelor degree

You will be based in Stockholm, Sweden or Copenhagen, Denmark with occasional travelling required

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.