Amazon Software Builder Experience (ASBX), started in 2022, is working to make Amazon the best place to build software. Every day, hundreds of thousands of Amazon software builders rely on us for the tools they build with, and for the technology, training, and community behind them. We are at an inflection point as builders shift from performing every step of software development to supervising agents that perform the steps. We own the experience that makes this transition work, empowering builders to apply their knowledge and expertise to invent more for customers.
We are seeking a Director of Software Development to lead Builder Operations (“Builder Ops”), the organization that builds the technology, tools, and services Amazon teams use to practice DevOps for all of Amazon (AWS, Retail, Devices, and beyond): incident management, change management in production, and the feedback loops that turn operational learnings into better software. This team is leading the charge to bring agentic operations to Amazon, and this leader will define how humans and agents run production together. Few engineering roles anywhere combine this scope, this scale, and this moment.
Builder Ops has built one of the largest incident-management and DevOps platforms in the industry, with the majority of that work now resolved faster, and safely, using AI. The strategic priority this leader owns is the shift to agentic operations: defining how humans and agents operate together at Amazon's safety bar, at dramatically higher speed, while maintaining the reliability builders and customers depend on. This is an established organization that owns tools and services used by virtually every builder at Amazon.
Key job responsibilities
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 264,100.00 - 350,000.00 USD annually
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
