Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
The Director, Site Analytics is an experienced analytics leader with e-commerce, retail, or consulting experience and business acumen. They are responsible for establishing the future vision of Digital Analytics metrics, tools and analysis frameworks, they embed customer metrics into the digital business dialogue. The ideal candidate excels in working with cross-functional teams, consulting internal business stakeholders, and fostering a data-driven culture, with a strong passion for digital retail. This role requires analytical and storytelling skills to surface meaningful insights and interpersonal skills to communicate insights in a compelling, proactive, and relevant manner. The Director partners directly with the Sr. Director of Digital Analytics to identify the future vision for digital analytics tools and frameworks.
What You Will Do
Skills You Will Need
Analytics Leadership Demonstrated experience as an analytics leader in e-commerce, retail, or consulting, with a strong understanding of business acumen.
Analytical Skills: Possess advanced analytical skills to effectively analyze large sets of data and identify trends and insights to drive business decisions.
Retail Business Acumen: Have a strong understanding of the digital e-commerce industry and possess business acumen to translate data insights into actionable strategies to drive revenue and improve overall site performance.
Visionary Thinking Ability to establish the future vision of Digital Analytics tools and analysis frameworks, including embedding customer metrics into the digital business dialogue. Capability to think creatively, strategically, and technically to drive business outcomes through analytics.
Collaboration Proficiency in collaborating with key stakeholders to identify gaps in analytics capabilities, develop roadmaps, and prioritize tasks with the data engineering pod.
Interpersonal Communication Strong interpersonal skills to influence partners and represent the Digital Analytics function effectively in key stakeholder meetings. Ability to effectively share technical information and communicate technical issues and solutions to all levels of the business.
Project Management Ability to lead special projects for Digital Analytics, collaborate closely with Digital Strategy and Enterprise teams, and develop analysis frameworks and presentations for communicating key insights across the enterprise.
Data Utilization Skills Proficiency in incorporating third-party or digital market data into discussions to gain deeper insights into performance.
Technical Expertise Experience with web analytics tools, preferably Adobe Analytics, and expertise in SQL, Python, SAS, R, or other coding languages, as well as data visualization tools such as Tableau or Power BI.
Attention to Detail Capability to view complex data for extended periods of time, ensuring accuracy and thoroughness in analysis.
Prioritization Skills Proficiency in juggling multiple projects, identifying primary and secondary objectives, prioritizing time, and communicating timelines to team members.
Ownership Mentality Desire and ability to take ownership of products/projects within the scope of Digital Analytics.
Who You Are
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Access the full menu of benefits offerings here
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.
