Job Description

The Division of Disease Control's mission is to safeguard the health of New Yorkers through identification, surveillance, treatment, control, and prevention of infectious diseases, which is achieved through varied and interrelated endeavors of its seven Bureaus. The Bureau of Public Health Clinics (BPHC) mission is to promote a healthy community by providing New Yorkers with the resources needed to make informed and empowered health decisions; identify and treat tuberculosis and provide immunization and sexual health services regardless of ability to pay or immigration status. BPHC provides direct clinic services to people seeking health care; monitors disease trends; provides education and training to service providers and community groups; conducts research; and develops policies and programs to deliver high quality clinical care which best serve New Yorkers. The Bureau of PHC seeks to hire a Director of the Sexual Health Clinics Operations. This individual will report to the Executive Director of Clinical Operations.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Design and execute operational studies to evaluate and improve public health service delivery across all sexual health clinic locations
- Conduct health services research and analysis aimed at investigating specific administrative, spatial, or environmental challenges within the clinic network
- Analysis of clinic data to identify trends in care, patient demographics, and intervention efficacy
- Solve complex operational issues, ensuring that frameworks are ethical, and aligned with agency missions
- Review reports and recommendations prepared by operations staff modifying and approving as needed.
- Represent the agency at conferences, seminars, and working groups, leading national discussions on cutting-edge clinical operational frameworks
- Oversee daily operational activities of all Sexual Health Clinics, exercising the widest latitude for independent judgment to ensure optimal performance
- Deploy, supervise, and train cross-functional clinic staff, ensuring daily resource allocations match patient volume and clinic demands
- Conduct quarterly operational audits of critical customer service areas, evaluating data entry, registration workflows, and patient cycle times
- Standardize clinic spaces and testing environments, ensuring all clinical areas, waiting rooms, and restrooms are uniformly equipped to facilitate seamless specimen collection and patient education
- Formulate comprehensive written site assessments following routine clinic inspections, detailing performance metrics and strategic operational solutions directly to senior leadership
- Manage optimal staffing profiles across sites, coordinating the hiring, onboarding, and transferring of administrative and non-clinical support personnel
- Analyze clinical and operational datasets to proactively identify systemic vulnerabilities, drop-offs in patient care, or workflow inefficiencies
- Collaborate with the Bureau's Quality Director and the agency's Clinical Quality Management and Improvement (CQMI) team to develop, deploy, and monitor ongoing in-service staff training and remediation protocols
- Ensure strict compliance with NYS Article 28 standards, as well as other local, state, and federal statutory regulations governing diagnostic and treatment centers
- Establish and lead annual Quality Assurance/Quality Improvement review forums with clinic managers and frontline staff to review audit findings, gather feedback, and document structural improvements
- Analyze, formulate, and update clinic administration policies, ensuring that work standards are clear, user-friendly, and accessible via the internal intranet
- Lead the strategic alignment of sexual health clinic policy efforts with broader municipal, state, and federal public health initiatives
- Govern Article 6 medical billing compliance activities, aligning registration, insurance verification, and prior authorization workflows with HHS guidelines and CMS regulations
- Partner closely with IT, Medical Directors, and Finance teams to streamline electronic medical record (EMR) workflows, maximizing data integrity and eliminating charge capture errors
- Develop targeted billing remediation plans in coordination with the Quality Director to swiftly resolve discrepancies identified during routine financial and operational audits

Preferred skills
- Familiarity with Article 28 and article 6 regulations

Why you should work for us:
- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

CITY RESEARCH SCIENTIST - 21744

Qualifications

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.