Job Description

Location

Samaritan Medical Center

Department:

01.6715 SMC SFHC - CLINICS

Pay Range:

49.10 - 65.06

Care for our community, and your career.

Strategy & Organizational Leadership

• Translates the division's strategic vision and goals — set with the Clinic Administrator and executive leadership — into operating plans and measurable targets for each clinic, and executes them.
• Recommends opportunities for growth, new service lines, and expansion to the Clinic Administrator, and leads implementation and operational planning for approved initiatives, including clinic openings, relocations, and major service changes.
• Establishes, standardizes, and continually improves operational policies, procedures, and best practices across all sites.
• Streamlines service lines and care pathways across the clinic-to-hospital continuum, partnering with hospital departments (e.g., surgical services/OR, imaging, and inpatient units) to align scheduling, coordinate patient throughput, and ensure seamless handoffs between clinic and hospital settings.

Project & Program Management

• Personally leads large, complex, or high-priority initiatives end to end — such as new service lines, clinic openings or relocations, major system implementations, and division-wide workflow redesigns — delivering on scope, timeline, and budget.
• Sponsors and provides governance over the portfolio of projects and continuous-improvement efforts led by operations managers, setting priorities, allocating resources, removing barriers, and holding teams accountable for results.
• Applies performance data and improvement methodologies (e.g., Lean/Six Sigma) to drive measurable, sustainable results, and reports project and program outcomes to leadership.

Operations Oversight

• Directs the day-to-day operations of assigned clinics through subordinate operations managers, ensuring efficient workflow, appropriate coverage, and a consistent, high-quality patient experience.
• Monitors division-wide performance against KPIs and industry benchmarks (e.g., MGMA or comparable specialty standards) — including productivity, staffing levels, access, patient satisfaction, and financial metrics — and holds managers accountable for results.
• Ensures effective patient-flow, scheduling, and access strategies and an effective complaint-resolution process across clinics.
• Oversees facilities, equipment, supply chain, vendor relationships, and business continuity/disaster recovery planning for the division.

Leadership & Team Development

• Selects, supervises, develops, and evaluates operations managers; sets clear expectations, provides coaching and mentorship, and manages performance, including corrective action in partnership with Human Resources.
• Builds bench strength and succession plans across the management team and fosters a culture of engagement, accountability, and professional growth.
• Establishes division-wide standards for staffing, onboarding, staff education, and workforce planning, and ensures consistent application across clinics.
• Reviews and approves job descriptions, staffing plans, and organizational structure; ensures compliance with employment law in partnership with HR.

Financial Management

• Develops and manages the division's operating and capital budgets for the Clinic Administrator's review and approval; monitors performance, analyzes variances, and takes corrective action to meet financial targets.
• Accountable for division-wide revenue cycle performance — collections, denials, days in A/R, charge capture, and point-of-service collections — in partnership with the billing office.
• Drives cost-effective operations through resource allocation, productivity management, standardized purchasing, and overhead control.
• Partners with finance and leadership on forecasting, cash flow, capital planning, fee schedules, and payer/contract strategy, and reports financial results to executive leadership.

Quality, Compliance & Risk

• Ensures division-wide compliance with all regulatory and accreditation requirements, including HIPAA, OSHA, CLIA, and CMS, and maintains required programs, policies, and documentation.
• Leads quality-improvement and patient-safety initiatives and oversees risk management, incident review, and corrective action across clinics.
• Ensures accurate, secure medical record and health information practices across all sites.

Physician & Stakeholder Relations

• Partners with physicians on operational, financial, and performance matters at the clinic and division level, and serves as a key liaison between clinical and administrative teams; supports the Clinic Administrator in physician-group and executive-leadership engagement.
• Builds and maintains strong working relationships with hospital leadership and departments to support service-line growth, operational alignment, and coordinated patient care across settings.
• Represents the division on organizational committees and with external stakeholders, including vendors, payers, referring providers, and community partners.
• Deputizes for the Clinic Administrator and performs other duties as assigned to advance the mission of the organization.

Samaritan is an Affirmative Action/Equal Opportunity Employer. Women, Minorities, Disabled, and Veterans are encouraged to apply.

Work Shift:

FLSA7DAY- 8 Hours Day Shift (United States of America)

Position Hours:

80

Samaritan is an Affirmative Action/Equal Opportunity Employer.  Women, Minorities, Disabled, and Veterans are encouraged to apply.