Job Description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Director, ServiceNow – Technology Consulting

The opportunity

EY’s aspiration is to be the go-to ServiceNow partner in Oceania for large scale AI enabled business transformation. Bringing clarity to complex program delivery, via people and organisational change, business design and cyber, risk and assurance. We're the safe pair of hands for the biggest challenges our customers face.

This leadership role will be responsible for driving the strategic direction, growth, consistency, and operational excellence of EY’s ServiceNow offerings. You possess a deep understanding of ServiceNow solutions and importantly, how the AI powered NOW platform is positioned and drives value within modern-day enterprise, government and defence departments. You will be expert in creating internal executive level relationships, ensuring EY’s ServiceNow capability is central in the firms overarching go-to-market strengths such as Tax, Risk, Cyber, Finance and AI. Building excellence and consistency of what we take to market and how we differentiate to win in the market, is central to how you navigate success in this role.

This is a hybrid position based in either Melbourne - Naarm / Canberra - Ngambri / Brisbane - Meanjin / Sydney – Warrang.

Your key responsibilities

• Collaboration and execution of the business strategy to drive consistency, innovation, and profitable growth of EY’s ServiceNow practice.
• Collaboration with EY’s industry go-to-market leaders & teams, ensuring our ServiceNow offerings are embedded and/or included in how we solve our customers biggest challenges.
• Build a best-in-class approach to how we respond to in-market opportunities. Ultimately improving our win rates to agreed measures, using all available technology and methodology to improve quality & consistency of response.
• Build & execute EY’s methodology to deliver ServiceNow projects, ensuring adherence to best practice, timelines, and budgets. Execute the learning and adoption of this methodology across the Oceania practice and our GDS colleagues.
• Coach & mentor team members fostering a high-performance culture, continuous improvement & an environment that encourages and recognises effort, innovation and excellence.
• Be an EY leader in the ServiceNow eco-system. Known for your thought leadership, customer centric approach and strong relationships across our customer and Oceania ServiceNow teams.

Skills and attributes for success

• You’re a ServiceNow Certified Master Architect (CMA). Whilst you may have a background and depth of experience across ServiceNow’s ITx core, more recently, you have led, won & built enterprise service management solutions via the Now platform. Ideally you have cross industry experience, however depth of expertise within an industry is highly regarded.
• You’re passionate about best in class go-to-market, coupled with delivery excellence. Building and executing these critical pillars and identifying the talent required, is something that motivates you. You may not have all the answers, but you’ve a track record of knowing where to find them.
• You have experience in building teams and capability, and inspiring and empowering the people around you to create purposeful careers that achieve impact. You can work in ambiguity and a matrix model.
• You’re known in the ServiceNow ecosystem. You can pick up the phone to clients, ServiceNow sales and leadership and your network to ascertain market opportunities and the intricacies that give us a competitive advantage. You know how to position EY to win these opportunities – with the assistance & leadership of the broader EY network.
• You understand how to operate within a large multi-national (ideally partnership) business. You enjoy creating the internal relationships that build the win-win outcomes for our customers and our EY teams. You understand the ServiceNow operate at a certain pace and know how to navigate the internal matrix to keep us at the forefront of our pursuits and partnership goals.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We’re proud to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women 2026. Learn more

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits

• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today.

#LI-Hybrid

EY | Building a better working world

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

© 2025 Ernst & Young Australia. A member firm of Ernst & Young Global Limited. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation.