Job Description

Lead fleet presentation, cleaning, and shunting operations for Sydney Trains – driving customer satisfaction, operational excellence, and service innovation across the rollingstock fleet.

In this role, you'll:

Provide strategic direction and leadership to fleet presentation functions and teams optimizing operational and people performance of cleaning, presentation, and shunting. Improve presentation and cleaning performance through staff performance, commercial cleaning inputs, and systems solutions with focus on innovation and change strategies.

Lead presentation, cleaning, and shunting functions ensuring customer satisfaction and KPIs are met. Manage enterprise fleet shunting function enabling fleet positioning that facilitates service delivery and maintenance. Drive accountability ensuring outcomes meet Rail Services Contract specifications and TfNSW Train Station Presentation Standards.

Lead and empower teams to deliver business outcomes, enhancing organizational and individual performance and capability. Provide strong leadership and coaching maintaining high standards of staff behaviour and performance. Manage finance functions providing timely, accurate reporting and advice.

For more information on this position and business unit, please view the and information pack

About you:

• Contract & Workforce Management – Sound experience with contract management, workforce principles, and quality management systems
• Large Team Leadership – Substantial experience managing large, diverse teams with demonstrated business and people benefits
• Facilities Management – Experience in presentation and/or cleaning services context including statutory compliance knowledge
• Continuous Improvement – Track record driving innovation and transformation in service delivery
• Stakeholder Management – Proven ability managing relationships with unions, contractors, and diverse stakeholders
• Financial Management – Experience managing budgets and providing financial reporting and advice
• Relevant Qualifications – Tertiary qualification in Business Management, Project Management, Commerce, Quality Management, or equivalent experience

Drive customer satisfaction through fleet presentation excellence and operational innovation.

Who we are

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close at 11:59 PM on Sunday 19th April 2026.

For more information about this role, please contact GARY.LAZZAROTTO2@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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