Job Description

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Director, Risk Solutions Middle East & India (m/f/d)

Who We Are Looking For

We are looking for a Director, Risk Solutions (m/f/d) to strengthen our sales team at our location in Dubai. As a Client Advocate, you will create customized solutions for each client and build trusted partnerships. To promote customer growth and retention, you will involve Crisis24 experts when required.

What You Will Work On

• You contact target customers directly or in cooperation with our business partners from the areas of security, medical, insurance, insurance-related services and travel service providers
• You develop strategic plans for the selection of target customers and lead the process from the initiation phase to the conclusion of the deal with clearly defined short and medium-term goals
• You set up productive partnerships that will act as force multipliers for pipeline generation
• In doing so, you build trusting relationships with the decision-makers in the target customer company
• You involve experts and work closely with your colleagues in the teams of analysts, crisis consultants and operations centers to understand customer needs, develop solutions and support customer acquisition
• The maintenance of customer information in the CRM application is your responsibility
• You are passionate about excellent consultative customer communication in written and verbal form, customer presentations and interpersonal contact
• You develop and demonstrate a deep understanding of the customer benefits of our solution offerings
• In doing so, you independently inform yourself about current developments in Crisis24's corporate strategy, products, solutions and service offerings

What You Will Bring

• You have 10+ years of successful experience in business development, account management or customer service and have a Bachelor's degree in a political science, business, medical or technical field
• In this context, you preferably have industry experience in the areas of security, medical aid, risk management or corporate resilience
• You already have experience in delivering customer-centric solutions and engaging with key stakeholders and at all levels of an organization
• You have experience establishing referral/reseller partnerships with other companies to multiply lead generation in particular in countries where we do not have sales presence
• You demonstrate the ability to manage acquired customer accounts and sustain ongoing relationship to support retention and upselling efforts
• Your excellent written and spoken English and Hindi skills will enable you to interact professionally and competently with our customers and our international team at all times.
• You come with a sound knowledge of Microsoft Office and experience with CRM software, ideally Salesforce
• Your strategic thinking and actions, your ability to present convincingly and influence, as well as your negotiating skills and problem-solving orientation distinguish you.
• Prioritizing competing tasks while paying attention to detail is one of your strengths
• Your excellent teamwork skills go hand in hand with your outstanding interpersonal skills and your ability to deal with customers
• You have a hands-on mentality in which you recognize, develop and exploit opportunities and are always keen to develop yourself further
• You are willing to work at least two days a week in the office on site and to travel occasionally, including internationally

What We Offer

Crisis24 offers you the opportunity to work in an exciting, international environment and become part of a dynamic, committed and professional team. You will work in an attractive environment with exciting subject matter and a unique combination of technical expertise and advanced data processing technology. In addition to modern work equipment, we naturally also offer you performance-related pay and bonuses based on your and the company's overall success.

We also offer extended company pension schemes, further training opportunities and many additional employee benefits and team-building measures in everyday working life.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Contact

Nicolas Bertsché Archana S.

SVP EMEA & APAC Jr. HR Generalist, India/Middle East

nicolas.bertsche@crisis24.com archana.s@crisis24.com

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.