Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director Risk Management

The Director, Risk Management – Operational Risk & Internal Controls is responsible for establishing and leading the Internal Controls framework within Mastercard Brazil’s Risk organization, in alignment with the Mastercard Enterprise Risk Management (ERM) Framework. The role is accountable for the design, implementation, and ongoing maintenance of a robust internal control environment that supports effective risk management and compliance with Mastercard standards and applicable regulatory requirements, including Banco Central do Brasil Resolution No. 150/522. This position plays a critical role in assessing control effectiveness, identifying gaps, recommending enhancements, and ensuring that internal controls remain fit for purpose in an evolving risk and regulatory landscape, while promoting an integrated approach to risk and control management through close collaboration with cross‑functional partners.

Role
• Lead the design, implementation, and governance of the Internal Controls Framework for Mastercard Brazil, aligned with Mastercard’s global risk management policies and local regulatory requirements, including Resolution No. 150/522.
• Develop and coordinate control testing and assessment programs across key risk areas, including credit, liquidity, operational, AML, end‑user relationship, fraud, ESG, and business continuity risks.
• Maintain comprehensive documentation of internal control activities, including manual and automated controls, within the Mastercard Brazil Internal Control Environment.
• Assess control effectiveness and recommend enhancements to monitoring processes, methodologies, and tools based on risk assessments, testing results, and regulatory developments.
• Track, manage, and report on internal control deliverables, milestones, and deadlines, ensuring timely execution of regulatory and governance commitments.
• Partner with Risk, Compliance, Finance, and Regulatory Affairs teams to ensure an integrated approach to risk management and internal controls.
• Prepare semi‑annual and annual reports on internal control effectiveness for internal stakeholders and regulators.
• Lead benchmarking, quality assurance, and continuous improvement initiatives to maintain alignment with industry best practices and evolving regulatory expectations.

All About You

Knowledge, Skills, and Experience
• Bachelor’s degree with 12+ years of relevant experience, in internal controls, audit, risk management, or compliance, preferably within payments, financial services, or regulated environments.
• Strong knowledge of internal control frameworks and regulatory requirements applicable to the payments and card industry, including Resolution No. 150/522.
• Relevant experience in process improvement, controls testing, and project management.
• Experience required in control testing assurance for regulatory compliance or suspicious activity monitoring programs.
• Ability to use artificial intelligence to improve risk management and quickly generate insights.
• Excellent organizational, reporting, and documentation skills.
• Degree in Accounting, Business, Finance, or a related field.
• CIA or CISA certification preferred.
• ACAMs certification(s) preferred.
• Fluent in English and Portuguese required.

Additional Capabilities
• Strong attention to detail, sound judgment, and high ethical standards.
• Strong analytical and problem‑solving skills with adaptability to regulatory and business changes.
• Effective communication and stakeholder management skills across functions and seniority levels.
• Ability to manage multiple priorities and complex initiatives in a structured and disciplined manner.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.