Job Description

The Director, Revenue Performance will own the enterprise revenue strategy and portfolio performance trends and insights for the Luxury, Lifestyle and Managed hotel portfolio in AMER. This role serves as the champion of all IHG Revenue Management ways of working, tools, and systems for the managed hotel estate. The Director will take a proactive approach to identifying trends and opportunities to optimize revenue generation and enhance the effectiveness of IHG’s revenue platforms. This position is supported by the Revenue Enablement team and collaborates closely with cross-functional stakeholders to deliver best-in-class revenue performance.

The Director will drive the development, implementation and operation of both strategic and tactical programs designed to enhance revenue management services penetration and deliver significant competitive advantage for the Company. Incumbent will be responsible for the performance and business trend analysis, process evaluation, budgeting, field-level training, and deployment of Company resources to achieve strategic objectives.

Your day to day

Strategic Leadership:

• Define and execute the enterprise revenue strategy for LLM AMER, ensuring alignment with global objectives and market dynamics.
• Drive portfolio-level performance analysis to identify growth opportunities and mitigate risks.

Revenue Management Excellence:

• Act as the subject matter expert and advocate for IHG Revenue Management methodologies, tools, and systems across the managed estate.
• Ensure consistent adoption of best practices and compliance with IHG standards.
• Direct business requirements design for RM within GRS and plan for RM capabilities to align with GRS
• Direct cross-functional teams to support other business functions and the hotels on Revenue Management.

Performance Insights & Optimization:

• Monitor and analyze revenue performance trends, providing actionable insights to improve profitability and market share.
• Leverage data-driven decision-making to identify emerging opportunities and implement innovative solutions.

Collaboration & Enablement:

• Partner with Revenue Enablement and other commercial teams to deliver training, support, and continuous improvement initiatives.
• Influence stakeholders at all levels to drive engagement and accountability for revenue performance.

What we need from you

• 12+ years progressive work-related experience in the hospitality industry, with RMH, sales or multi-unit hotel management experience desired. At least 5 years of experience managing teams and leading significant complex projects desired.
• Demonstrated ability to lead and develop teams.
• Demonstrated experience in the operational aspect of Revenue Management.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff.
• Demonstrated experience with industry and market trends as they relate to revenue opportunities, and demonstrated ability to drive revenue.
• Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.
• Demonstrated experience in industry training, including preparation, implementation and delivery of training programs.
• Demonstrated analytical skills and ability to use the results of analysis to make effective strategic decisions. Demonstrated problem solving and time management skills.
• Demonstrated ability to identify actions to improve hotel performance and develop an action plan tailored to an individual hotel/account’s needs and sophistication.
• Demonstrated attention to detail and ability to manage multiple tasks/clients required.
• Demonstrate project management experience in organizing, planning and executing large-scale technically complex projects from conception through implementation.

Travel – 20%

Location – Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $138,000.00 to $195,000.00 This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?