Job Description

Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you!

Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children.

Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

Our culture is rooted in two core values:
• Everyone is an asset
• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

The Director, Provider Partnership Management, is responsible for developing and executing a comprehensive provider engagement and partnership strategy across assigned markets. This leadership role oversees a team dedicated to strengthening provider relationships, enhancing provider experience, driving network growth, and supporting key business initiatives.

As the senior leader for regional provider partnerships, the Director is accountable for provider satisfaction, retention, growth, and the development of high-value strategic relationships. The role oversees performance across multiple geographic regions and collaborates closely with cross-functional partners, including Provider Development, Operations, Marketing, Training, Risk, and other business leaders, to advance organizational goals and deliver consistent, value-driven outcomes for providers.

The Director serves as a trusted strategic partner to both internal stakeholders and external providers, leveraging data, market insights, and relationship management best practices to optimize engagement, improve provider performance, and support long-term organizational growth.

Location: Remote (United States)

Key Responsibilities:
• Develop and execute the overall Provider Partnership Management strategy.
• Lead provider engagement, retention, and growth initiatives across assigned regions.
• Build and maintain executive-level relationships with providers and key stakeholders.
• Serve as the senior escalation point for provider issues and concerns.
• Drive provider participation, engagement, and growth objectives.
• Partner with Operations, Marketing, Training, Risk, and other departments to ensure a seamless provider experience.
• Analyze regional performance and identify opportunities for improvement.
• Develop and implement regional growth strategies.
• Establish performance metrics, service standards, and accountability measures.
• Lead organizational readiness efforts related to provider expansion and growth.
• Support future expansion into additional states and markets.
• Provide regular reporting and recommendations to executive leadership.
• Recruit, develop, and lead a high-performing Provider Partnership Management team.

Qualifications:
• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
• Minimum of 8–10 years of progressive experience in relationship management, account management, business development, stakeholder engagement, provider management, or a related field, with at least 5 years in a leadership role overseeing teams and strategic initiatives.
• Demonstrated experience developing and managing high-value partnerships, driving stakeholder engagement, and leading regional or multi-site relationship management functions.
• Proven ability to lead and develop high-performing teams, establish performance metrics, and drive accountability across multiple geographic regions or business units.
• Experience collaborating with cross-functional teams, including operations, marketing, training,
• compliance, and leadership, to achieve organizational objectives and improve stakeholder experiences.
• Experience within education, nonprofit, public sector, healthcare, or provider-based organizations is highly desirable.
• Must reside in Florida.

You’ll Stand Out If You Have:
• Bachelor’s degree in Business Administration, Education, Public Administration, Communications, Marketing, or a related field required. Master’s degree preferred.
• Experience building and executing strategies that support customer, provider, or partner retention, satisfaction, and growth is strongly preferred.
• Knowledge of school choice programs, education providers, or large-scale service delivery models is preferred.

Key Competencies:
• Demonstrates critical Transformation and Leadership skills and abilities: True Collaboration; Focusing on Outcomes: Owning and effectively solving problems for today and the future; Empathetic Leadership; Adaptability and Resilience; Emotional Intelligence/CEM skills and Continuous Development/Continuous Improvement Mindsets
• Ability to develop, strengthen, and sustain strategic provider partnerships while aligning relationship management efforts with organizational goals and growth initiatives.
• Demonstrated leadership skills with the ability to coach, develop, and inspire high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Strong stakeholder engagement and influencing skills, with the ability to build trust, manage complex relationships, and effectively collaborate with providers, internal partners, and senior leadership.
• Strong business acumen and analytical skills, using data, trends, and performance metrics to drive provider satisfaction, retention, growth, and operational excellence.
• Excellent written, verbal, and interpersonal communication skills, with the ability to navigate complex situations, resolve issues, and deliver a consistent and positive provider experience.

Interview Process:
• Veriff Identity Verification
• Recruiter Video Interview
• Leadership Panel Video Interview

Why you’ll love working here:
• Award-Winning Culture:
We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.
• Comprehensive Benefits:
Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
• Flexibility & Work-Life Harmony:
Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• Growth & Development:
From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Supportive Professional Environment:
Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.

Working Conditions and Equipment Use:
• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver’s license and proof of insurance may be required, depending on role responsibilities.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.

Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.