Job Description

Role: Director, Programs Delivery (DPD) / Deputy Country Director (DCD)

Reports to: Country Director

Location: Burkina Faso

About Living Goods:

Living Goods (LG) is a leading non-profit organization innovatively transforming the health of vulnerable communities. For over 15 years, Living Goods has worked alongside governments in Kenya, Uganda and Burkina Faso to strengthen community health systems so that frontline delivery works at scale. —continuously adapting to meet the needs of underserved communities. Today, as the global health funding landscape shifts and expectations for impact grow, Living Goods is evolving once again. Guided by deep experience and a commitment to innovation, we are entering a new phase focused on what we do best: partnering with government to build high-performing, scalable community health systems that deliver the health care services families need.

Our forthcoming 2027–2030 strategy is designed to meet this moment. It centers on end-to-end performance optimisation—strengthening the foundations of government-led systems, institutionalising and scaling proven solutions, and developing new approaches to address emerging challenges. This includes harnessing the power of digital tools, data, and cutting-edge technologies such as AI to better support community health workers (CHWs) and the systems around them.

Working in close partnership with governments, we aim to ensure CHWs are equipped with the tools, supervision, and data-driven insights needed to deliver high-quality care at scale. By 2030, Living Goods will support governments in three core countries to enable 50,000 CHWs to reach 25 million people—contributing to at least a 10% reduction in under-five and maternal mortality.

The position:

The Director of Programs Delivery (DPD) / Deputy Country Director (DCD) Burkina Faso will provide strategic leadership and efficient management of Living Goods’ service delivery operations to ensure high quality and cost-effective health impact and program effectiveness.

Under the overall strategic direction of the Country Director, the DPD / DCD will oversee the implementation of the Burkina Faso Strategy (Learning Sites and Implementation Support) ensuring that impact KPIs are met. S/he will lead the development and management of the Programs Delivery team, find innovative solutions to enhance the impact of Living Goods interventions and support country specific responsibilities such as budgeting and financial approvals. Additionally, S/he will be responsible for operationalization of experiments and innovation for learning, strengthening the public supply chain through forecasting and quantification, and act as the Country Director when required.

The DPD/DCD will contribute to Living Goods’ thought leadership, maintaining competitiveness in the Community Health market environment while enhancing the organization’s reputation through strategic external representation. As a member of both Burkina Faso’s Senior Leadership Team (SLT) and the Global Leadership Council (GLC), s/he will work collaboratively with other SLT and GLC members to ensure cross-functional operational synergies are optimized.

Responsibilities:

Objective 1: Lead program operations to achieve high impact at scale in a sustainable way (60%)

• Provide strategic guidance and day to day operational leadership to the program delivery team to achieve key KPIs (Health and program effectiveness).
• Lead the annual planning and definition of the program delivery strategies (Leanings Sites and Implementation Support) with clear attainable and measurable objectives.
• Ensure timely, on-budget implementation of programs execution in line with the relevant quality standards, addressing operational challenges promptly.
• Lead the operationalization of experiments and innovation for organizational learning
• Monitor and guide the structured evolution of programs operations and systems according to departmental plans and priorities.
• Review performance against key indicators and take action to ensure ongoing measurable improvements.
• Lead the evolution of DESC model to increase impactful, cost-effectiveness and scalability, in coordination with government (i) to stimulate government interest and adoption of our best practices and investment in DESC (ii) to deliver our long-term goal of national scale implementation.

Objective 2: Foster Internal Coordination and Strengthen Synergies (20%)

• Ensure effective coordination and planning among the Programs team and other departments, facilitating regular meetings to address planning, kick off, follow up and closing of issues.
• Collaborate with the Country Director and Finance team to budget, monitor and control costs while ensuring adherence to internal control procedures.
• Work closely with the Global and Country teams to share learnings and continuously improve processes and ways of working.
• Recruit, manage and mentor Program Teams, ensuring their development and alignment with organizational goals.
• Coordinate with the Digital Health (DH) team to ensure stability of tools for CHWs and Supervisors.
• Collaborate with the Security Advisor to anticipate and manage security risks and threats on the ground.

Objective 3: Support strategic institutional relationships and fundraising initiative (10%)

• Support the CD and the Partnerships, Advocacy and Communications (PAC) in developing strategic relationships with donors and key Government leaders and implementing partners (at national, regional, district health facilities level) in order to influence enabling environment for sustainable financing of DESC Community Health.
• Assist in identifying potential opportunities, proposal development and lead successful donor/partner learning visits to LG sites.
• Represent Living Goods Burkina Faso at key internal and external meetings and events as delegated by the Country Director.
• Collaborate with PAC to build and enhance communication, advocacy and relationship-building skills among Program staff.
• Develop/oversight/approval/review of budgets, expense reports, and disbursements per delegation of authority.

Objective 4: Contribute to organizational leadership and strengthening (10%)

• Partner with the Country Director and Senior Leadership Team to build a culture of high performance at Living Goods.
• Participate in Global meetings and discussions (GET, Steer Co, GLC, TWGs, CMTs etc) as requested and/or delegated by the CD.
• Act as Country Director when required

Qualifications & Experience:

Education:

• Bachelor’s degree in business administration, Public Health or a related field from a recognized university. Master’s degree preferable.
• Professional Qualifications / Membership to professional bodies desirable

Experience and competencies:

• A minimum of ten years of relevant experience with at least five years at the management level.
• Project cycle/task management.
• Technical skills excellence
• Business development and external relations.
• Thought leadership/reputational capital.
• Combination of management skills & leadership capabilities.
• Strategic thinking & foresight.
• Compelling and influential communicator.
• Highly articulate and analytical with attention to detail.
• Knowledge of current healthcare System context in Burkina Faso.
• Decision making- ability to make quick, informed and courageous decisions.

Compensation

A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.

Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.

Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information. If offered a role at Living Goods, we’ll request consent to complete a background check, which is part of our hiring process.