Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

The Director, Production Planning & Inventory Control is a key member of the Facility Customer Fulfillment Center (CFC) Operations team. They hold responsibility for operational leadership, direction, inventory, and P&L management. This Director leads a dynamic, fast-paced Macy’s CFC by overseeing the execution of Macy’s Customer Fulfillment strategy through continuous process improvement, operational excellence, and cross-shift collaboration. The ideal candidate is results-oriented and promotes and emulates Macy’s values and behaviors by fostering a colleague-centric environment. This role demands a highly resourceful leader with strong operations experience, self-motivation, and a keen sense of curiosity and learning. They should possess the ability to coach and influence a team of direct reports and have a successful track record of driving results. This position reports to the Sr Director, Facility Leader of the CFC.

What You Will Do

• Ensure all shifts consistently meet or surpass operational and financial performance requirements, encompassing productivity, shortage, cost control, quality, processing standards, reliability, customer service, and inventory management
• Identify opportunities for process improvement and cost optimization within production planning and inventory management. Implement best practices, lean methodologies, and automation tools to streamline operations and enhance efficiency
• Inspire the team by demonstrating expertise in building relationships that positively impact associate engagement
• Manage daily labor forecasts for all functional areas, allocating labor hours to reflect work content and adjusting rates to match trends and the Rolling Operational Forecast
• Drive labor and wave modifications throughout the shift based on changes in work mix, available labor, equipment constraints, or integration variances
• Continuously monitor and provide frequent updates to AVP, Facility Leader, and Operations Directors regarding actual performance rates versus planned rates, summarizing execution versus plan daily
• Develop both short- and long-term strategies that align with Supply Chain Network Operations goals and objectives
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Take responsibility for ensuring continuous and effective product flow through CFC operations

Skills You Will Need

Operational Leadership Demonstrated ability to provide operational leadership and direction, with responsibility for inventory and P&L management within a fast-paced distribution environment.

Continuous Improvement Proven track record of driving continuous process improvement and operational excellence, with the ability to identify opportunities for optimization within production planning and inventory management.

Relationship Building Expertise in building relationships that positively impact associate engagement, fostering a colleague-centric environment consistent with Macy’s values and behaviors.

Team Leadership and Development Proven ability to lead and develop teams, with previous accountability for an entire function within a distribution facility, preferably in fulfillment.

Decision-Making Ability to make effective decisions and manage multiple processes in a fast-paced environment, prioritizing tasks and resources to meet operational and financial performance requirements.

Communication Skills Open and continuous communication skills, with the ability to effectively present information in a clear, concise manner to stakeholders at all levels.

Inventory Management Proficiency in inventory control methods, demand forecasting, and inventory optimization techniques, ensuring efficient utilization of resources and timely product flow.

Production Planning Strong knowledge of production planning principles, capacity management, and scheduling techniques, facilitating effective resource allocation and production scheduling.

Process Improvement High-level understanding of Six Sigma or Lean process improvement methodologies, applying these principles to drive efficiency and effectiveness within operations.

Project Management Excellent project management skills, including the ability to plan and execute strategies effectively, ensuring alignment with organizational goals and objectives.

Problem-Solving Ability to solve problems and address issues directly, recognizing challenges and implementing solutions to overcome obstacles in operations.

Mathematical Skills Proficiency in basic math functions such as addition, subtraction, multiplication, and division, essential for accurate inventory management and financial analysis.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
  • Involves standing for at least two consecutive hours, lifting at least 30lbs. stooping, kneeling, crouching, and climbing ladders
  • May involve reaching above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment
• Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.

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