Job Description

Job Title: Director, Product & Strategy

Location: Hybrid (3 days per week) in Toronto / Greater Toronto Area (GTA), Ontario, Canada.

Candidates must reside in Toronto or the GTA and be legally authorized to work in Canada.

Travel: Approximately 10-20%

Employment Type: Permanent, Full-Time

Hiring Timeline: Immediate

Reporting Line: Head of Tech Delivery

Existing Vacancy: Yes. This posting is for an existing vacancy.

Application Deadline: Open until filled. Applications are reviewed on a rolling basis.

Salary Range:

$140,000 - $160,000 CAD base per year, plus 15% bonus eligibility.

About Fulfillment IQ

Fulfillment IQ (FIQ) is a supply chain technology and consulting company helping retailers, brands, and 3PLs solve complex fulfillment and logistics challenges.

Our work spans three core practices: Supply Chain Consulting, Technology Delivery & Transformation, and Implementation. We help customers assess and design supply-chain strategies, select and implement technology, modernize fulfillment operations, and build technology solutions that solve complex operational challenges.

The Opportunity

We are looking for a Director, Product & Strategy to lead our Tech Delivery practice across both sides of the house: the internal teams that build, and the client relationships that fund and shape the work. This is a hands-on leadership role for someone who is equally comfortable in a client boardroom shaping strategy and in a delivery stand-up unblocking a team.

You will own the arc of a client engagement end to end: understanding the business problem, shaping the solution strategy, and directing the cross-functional team that delivers it, all while continuously deepening and expanding the client relationship. You will also help incubate Fulfillment IQ's own internal innovation products, applying the same product discipline to what we build for ourselves.

What You’ll Do

Client & Relationship Leadership

• Own the client relationship as the senior point of contact for assigned clients, building trust with stakeholders from operators to executives.
• Capture and translate client needs into clearly framed problems and solution strategies, translating business goals into delivery roadmaps.
• Grow and expand accounts by identifying new opportunities, shaping proposals and statements of work, and converting successful delivery into expanded scope and long-term partnership.
• Manage expectations, scope, risks, and escalations proactively, keeping engagements healthy commercially and operationally.

Delivery & Team Leadership

• Lead and mentor cross-functional delivery teams, product managers, business analysts, UX designers, DevOps engineers, developers (front-end, back-end, full-stack), and tech leads.
• Direct delivery across engagements, planning, resourcing, quality, timelines, and budgets, and holding teams accountable to outcomes.
• Establish delivery standards, ways of working, and reusable practices that raise quality and predictability across the practice.
• Attract and develop talent, coaching leads, growing capability, and building a team people want to be part of.

Product & Solution Strategy

• Shape solution architectures and product strategies that fit each client's operations, budget, and roadmap.
• Incubate Fulfillment IQ's internal innovation products, owning discovery, prioritization, and delivery of what we build for our own IP and platforms.
• Translate supply chain and fulfillment technology trends into practical recommendations and differentiated offerings.
• Partner closely with sales, partnerships, and leadership to align solutions with market opportunity.

What You'll Bring

• 8+ years of relevant experience, including leadership of technology delivery, product, or professional-services teams (services, consulting, systems-integration, or product backgrounds all welcome).
• Proven ability to manage senior client relationships and grow accounts, turning delivery success into expanded scope and revenue.
• Strong command of software delivery: product management, requirements, UX, and engineering across the full stack, plus modern DevOps and agile practices.
• Experience shaping solution strategy and translating ambiguous business problems into clear, deliverable roadmaps.
• A track record of leading and developing cross-functional teams and setting delivery standards.
• Supply chain, fulfillment, logistics, WMS/OMS/TMS, or e-commerce technology experience strongly preferred.
• Product ownership instincts: comfortable driving internal innovation products from idea to launch.
• Excellent communication and executive presence; able to move fluidly between strategy conversations and hands-on delivery.
• Bachelor's degree in a related field, or equivalent experience; based in the US or Canada and able to work on a hybrid schedule.

Skills and Competencies

Required Skills

• Client & stakeholder management: building and expanding senior relationships and negotiating scope.
• Delivery & program management: planning, resourcing, budgeting, risk management, and on-time execution across concurrent engagements.
• Solution & product strategy: framing ambiguous business problems and translating them into architectures and roadmaps.
• Cross-functional team leadership: directing product, BA, UX, engineering, and DevOps talent.
• Software delivery lifecycle fluency: agile/scrum, requirements, UX, and full-stack engineering across front-end, backend, and DevOps.
• Commercial acumen: proposals, statements of work, estimation, and account growth.
• Executive communication & presentation: clear, credible, and persuasive with technical and business audiences.
• Product ownership: prioritization, discovery, and driving products from concept to launch.

Good-to-Have Skills

• Supply chain / fulfillment domain: WMS, OMS, TMS, order management, or e-commerce logistics platforms.
• Pre-sales & solutioning: shaping deals and demonstrating solutions to prospective clients.
• Modern cloud & DevOps tooling: CI/CD, containers, and cloud platforms (AWS, Azure, or GCP).
• Product & delivery tooling: Jira, roadmapping, and agile management platforms.
• Data & analytics literacy: using metrics to steer delivery and inform product decisions.
• Relevant certifications: PMP, SAFe, CSM/CSPO, or equivalent.

Nice-to-Have Skills

• Experience at a technology consultancy, systems integrator, or 3PL/retail technology organization.
• Pre-sales / solutioning experience and familiarity with SOW and commercial models.
• Hands-on background in one or more delivery disciplines (product, engineering, UX, or DevOps).

Why Fulfillment IQ

You will have the opportunity to help grow our implementation business, develop important client relationships, and contribute to how we approach the market.

• Work with experienced implementation leaders who understand the platforms and the operations they support.
• Sell services that address practical warehouse challenges and make a visible difference to clients.
• Have a voice in account priorities, partner relationships, and the development of the practice.
• Work with colleagues who value direct communication, sound judgment, and accountability.

Health and Wellness

• Comprehensive extended health and dental coverage for you and your family
• Employee wellness programs where applicable

Time Off

• Competitive paid time off, sick leave, and public holidays
• Flexible leave policies that respect local labour standards

Retirement and Financial Security

• CPP contributions and a group retirement savings plan with employer contributions
• Employee stock options (ESOP), where applicable

Professional Growth

• Dedicated learning and development budget, with support for skills, leadership, and career progression

Flexible Work

• Remote and hybrid work options, flexible hours aligned to role and client needs

Additional Perks

• Equipment and workstation allowances, internet and business travel reimbursements, team events and offsites

Work Authorization

Applicants must be legally authorized to work in Canada.

Use of Artificial Intelligence in Hiring:

FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.

Accommodations:

FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com and we will work with you to meet your needs.

Candidate Privacy:

Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here, and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.

Equal Opportunity:

Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

Learn More About Us:

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

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